About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP :
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About the Role
As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.
ResponsibilitiesJob Accountabilities
Monitor and maintain the health of production applications
Identify and troubleshoot application issues and incidents
Perform regular maintenance tasks, including patching and updates
Collaborate with development teams to enhance application performance
Document and track incident resolutions and improvements
Participate in on shift rotation for after-hours support
Participate in on-call rotation for after-hours support
Ensure proper and detailed analysis / troubleshooting done for each incident / request
Functional Skills
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Strong experience in Banking and Financial Services domain.
In-depth understanding of Acquiring and Issuing business models.
Solid knowledge of Payments ecosystems and Card Management Systems, including transaction flows, tokenization, and compliance standards.
Technical Skills
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Database & SQL:
Proficient in SQL for querying, data analysis, and troubleshooting.
Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.
Skilled in performance tuning, query optimization, and data integrity checks.
Programming & Scripting:
Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.
Familiar with Oracle GoldenGate for replication and data synchronization.
Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.
Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.
Experience with TIBCO Middleware an added advantage.
Operating Systems:
Strong familiarity with Windows, Linux, and Solaris environments.
Application Lifecycle Management:
Understanding of deployment processes, patching, version control, and disaster recovery planning.
Experience with Jira, Git, and Bitbucket for issue tracking and source control.
Monitoring & Incident Management:
Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.
Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.
Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs
Skills Required
- Strong experience in Banking and Financial Services domain
- In-depth understanding of Acquiring and Issuing business models
- Knowledge of Payments ecosystems and Card Management Systems, transaction flows, tokenization, and compliance standards
- Proficient in SQL for querying and troubleshooting
- Hands-on experience with Oracle database
- Hands-on experience with Microsoft SQL Server
- Hands-on experience with PostgreSQL
- Experience with performance tuning, query optimization, and data integrity checks
- Working knowledge of Java
- Working knowledge of .NET
- Working knowledge of Python
- Working knowledge of PowerShell
- Familiarity with Oracle GoldenGate for replication and data synchronization
- Experience with reporting/ETL tools such as QlikView, QlikSense, Talend
- Proficient in Shell scripting and command-line troubleshooting
- Experience with TIBCO Middleware
- Strong familiarity with Windows, Linux, and Solaris environments
- Understanding of deployment processes, patching, version control, and disaster recovery
- Experience with Jira, Git, and Bitbucket for issue tracking and source control
- Skilled in interpreting application logs, performance metrics, and conducting root cause analysis
- Knowledge of ITIL framework and experience managing incidents, problems, and changes per SLAs
- Willingness to participate in shift rotation and on-call rotation for after-hours support
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
