HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions..
Job SummaryWe are looking for a proactive and detail-oriented Application Support Engineer to join our Technology Operations team. In this role, you will be responsible for analysing, prioritising, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services.
As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role.
Job Responsibilities- Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues.
- Assess incident criticality and business impact to support effective prioritisation.
- Replicate incidents, analyse logs, and identify root causes to drive resolution.
- Collaborate with development and product teams to investigate and resolve issues.
- Test and validate fixes delivered by development teams before release.
- Monitor system metrics, identify trends, and proactively take actions to prevent issues.
- Maintain accurate documentation, including knowledge base articles and incident reports.
- Deliver timely, high-quality technical support to internal stakeholders across the organisation.
- Manage competing priorities effectively, focusing on high-impact activities.
- Continuously improve support processes and contribute to operational excellence.
- Solid experience supporting API-based applications and understanding system integrations.
- Ability to interpret logs, investigate incidents, and troubleshoot technical issues.
- Working knowledge of at least one programming language to support analysis and problem-solving.
- Strong analytical thinking and problem-solving skills.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Strong communication and collaboration skills, particularly when working with technical teams.
- Proactive mindset with the ability to step back, assess trends, and act accordingly.
- Customer-focused approach with a sense of urgency and ownership.
- Previous experience in an Application Support, Technical Support, or similar role (junior +).
- Experience working in high-availability, global environments is highly desirable.
- Familiarity with monitoring tools, metrics analysis, and incident management processes.
- Experience in fast-paced, technology-driven organisations.
- Degree in Computer Science, Engineering, or a related technical field is a plus.
- Adevanced English is a must
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Skills Required
- Solid experience supporting API-based applications
- Ability to interpret logs and troubleshoot technical issues
- Working knowledge of at least one programming language
- Previous experience in an Application Support or Technical Support role
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
