Application Support Engineer

 Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role

We are seeking a skilled and proactive Application Support Engineer to join our technology team. The ideal candidate will have demonstrable experience in providing application-level support, managing code migrations, and resolving complex issues across cloud platforms and enterprise environments. You will work closely with development, QA, and business teams to ensure high availability, reliability, and performance of business-critical applications.
Key Responsibilities: 

• Provide front-line support for web-based applications and services to both internal teams and external clients.
• Troubleshoot and resolve application issues, performing root cause analysis and implementing long-term solutions.
• Monitor performance, identify system bottlenecks, and ensure high application availability.
• Coordinate code migrations and configuration changes across development, testing, and production environments.
• Collaborate with development, design, and QA teams to resolve complex technical issues.
• Offer proactive support by monitoring alerts and logs, and taking preventive measures to avoid outages.
• Document issue resolutions, configuration changes, and support workflows clearly and thoroughly.
• Recommend system improvements and assist in optimizing business performance.
• Provide regular progress updates to stakeholders and management.

Required Qualifications: 

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, IT, Computer Engineering, or related field.
• Proven experience in application support or a related technical role.
• Hands-on experience with at least one major public cloud platform (AWS or Azure).
• Strong understanding of Advanced Encryption Standards (AES) and application security best practices.
• Ability to diagnose application errors and implement effective fixes.
• Experience in supporting enterprise-level applications and coordinating across departments.

Tools & Technologies:

• Azure Data Factory : Monitoring pipelines, resolving data movement and transformation failures.
• Azure Logic Apps & Function Apps: Diagnosing and fixing failed workflows to support business processes.
• SQL: Writing and executing queries for data analysis and troubleshooting.
• ServiceNow: Handling incidents, service requests, and change management.
• Power BI (Reports & Runbooks): Monitoring scheduled reports and automation tasks.
• Dynamics 365 (D365): Managing and re-exporting failed data jobs in Data Management

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.