Support Engineer 1 - Oracle SQL, PlSql, Unix Shell Scripting, Performance Tuning, Application Support
Scope:
- We are seeking a dedicated and detail-oriented Application Support Engineer (2-4 years) to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems.
- The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.
What you’ll do:
- Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform.
- Monitor application health, logs, and alerts to proactively identify issues.
- Learn and adopt AI-enabled tools/techniques for quick and effective solutions
- Investigate and resolve user-reported incidents within defined SLAs.
- Perform routine operational tasks such as application restarts, configuration changes, and deployment validations.
- Coordinate with internal technical teams and external vendors for issue resolution.
- Document incidents, solutions, and standard operating procedures (SOPs).
- Participate in root cause analysis and contribute to continuous improvement initiatives.
What we are looking for:
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
2–4 years of experience in application or IT support roles.
Strong Exposure to SQL, Unix/Linux, Performance Tuning.
Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).
Strong troubleshooting and analytical skills.
Good understanding of SQL (Oracle) and scripting (e.g., Shell, Python) is a plus.
Excellent verbal and written communication skills.
Provide 24/7 application support.
Preferred Qualifications:
Experience in supporting SaaS or cloud-based applications.
ITIL Foundation certification.
Prior experience working in a global support environment.
Immediate Joiners preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
