Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a dynamic and detail-oriented Analyst to join our team as a Solution Architect specializing in Data Network and Cloud Contact Center solutions. This role focuses on solutioning innovative, scalable, and secure solutions to enhance the customer experience. The Analyst will work closely with stakeholders, technology teams, and business units to align business requirements with strategic global solutions. Roles & Responsibilities: Solution Design and Architecture • Assist in designing end-to-end cloud contact center solutions leveraging platforms like AWS Connect, Genesys Cloud, or Cisco. • Collaborate on the integration of data analytics and AI/ML capabilities (e.g., chatbots, sentiment analysis, real-time transcription). • Define technical architecture for data pipelines, integrations, and reporting tools to support contact center solutions. • Ensure solutions meet industry-specific compliance and security standards. Data-Driven Insights • Evaluate and recommend global network topologies to support multi-region cloud deployments. • Collaborate with telecom providers and internal teams to design and implement MPLS, Direct Connect, or VPN-based solutions for secure data transmission Collaboration and Communication • Work with cross-functional teams, including voice architects, developers, and operations, to deliver tailored client solutions. • Gather requirements from stakeholders to translate business needs into technical specifications. • Prepare and deliver presentations on proposed architectures and solutions. Continuous Learning • Stay updated on emerging trends in cloud technologies, AI, and contact center innovations. • Provide recommendations on adopting new tools or features to improve business outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud-based contact center solutions. - Experience in troubleshooting and resolving technical issues in a contact center environment. - Knowledge of telephony systems and call routing technologies. - Hands-on experience in configuring and optimizing contact center software solutions. Technical Skills • Basic knowledge of cloud contact platforms (e.g., AWS, Azure, GCP) and services like Lambda, S3, DynamoDB, or equivalent. • Familiarity with IVR systems, call routing, and voice technologies. • Proficiency in data visualization tools such as Visio, Power BI, or similar platforms. Soft Skills • Strong analytical and problem-solving skills. • Excellent communication and presentation skills. • Detail-oriented with the ability to multitask in a fast-paced environment. • Team player who collaborates effectively with diverse groups. Education and Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3-4 years of experience in a similar role or internship in cloud/contact center technology is a plus. • Certifications in AWS, Azure, or relevant platforms are good to have. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Similar Jobs
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
