Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.
Job Summary:
As a Application Support Engineer within the Securities Services team, you will support the development of innovative pricing, risk, and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology, partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced, client-facing environment.
Job Responsibilities:
- Providing business facing technology support to business and operations groups across the Asia Pacific region.
- Working within a follow-the-sun support model with global counterparts
- Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
- Performing post incident analysis, identifying, tracking and implementing preventative measures
- Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
- Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
- Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree in engineering, computer science, or equivalent practical experience
- 4 years of experience supporting technology in the financial services or banking sector
- Experience supporting trade lifecycle processes through settlement, including position management, valuation, and asset servicing
- Experience building and using monitoring dashboards and producing service key performance indicators and stability reporting
- Experience monitoring logs and message buses using observability tools (for example, Splunk, Elastic stack, ITRS Geneos, AppDynamics, or Dynatrace)
- Demonstrated incident and problem management experience for business-impacting outages, including facilitation of calls and post-incident reviews
- Strong communication skills with the ability to coordinate effectively across business, technology, and vendor partners
Preferred Qualifications, Capabilities, and Skills:
- Experience supporting Linux-based applications and relational databases
- Proficiency in scripting (for example, Python, UNIX shell, or Perl) to automate operational tasks
- Experience with databases and data platforms (for example, Oracle, Microsoft SQL Server, PostgreSQL, Cassandra, or Snowflake)
- Experience with observability and performance monitoring tools (for example, Splunk, Grafana, AppDynamics, Dynatrace, or ITRS Geneos)
- Experience with workload schedulers (for example, Control-M or AutoSys)
- Cloud experience with core services (for example, Amazon EC2, Amazon S3, Amazon EKS, Amazon RDS, Amazon CloudWatch) and monitoring tools (for example, Datadog)
- Prior experience in Java development and strong productivity skills in Microsoft Excel (including macros) and PowerPoint
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor’s degree in engineering, computer science, or equivalent practical experience
- Four years of experience supporting technology in the financial services or banking sector
- Experience supporting trade lifecycle processes through settlement, including position management, valuation, and asset servicing
- Experience building and using monitoring dashboards and producing service KPIs and stability reporting
- Experience monitoring logs and message buses using observability tools
- Incident and problem management experience for business-impacting outages, including incident calls and post-incident reviews
- Strong communication skills coordinating across business, technology, and vendor partners
- Experience supporting Linux-based applications and relational databases
- Proficiency in Python, UNIX shell, or Perl scripting for operational automation
- Experience with databases and data platforms such as Oracle, Microsoft SQL Server, PostgreSQL, Cassandra, or Snowflake
- Experience with observability and performance monitoring tools
- Experience with workload schedulers such as Control-M or AutoSys
- Cloud experience with AWS core services and monitoring tools such as Datadog
- Prior Java development experience
- Strong Microsoft Excel productivity skills, including macros, and PowerPoint skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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