Harris Health Alliance (HHA), a Harris Computer company, are currently recruiting for an Application Support Engineer on a permanent, full-time, remote-working basis.
The Application Support Engineer will join our Maternity brand K2 Medical Systems. This is an established role within the business, and you will become part of a growing team that supports our cloud-based healthcare applications within Maternity, with new products and services currently being onboarded, it’s an exciting opportunity to help develop the role in the business.
The Application Support Engineer will be a core part of our support team, acting as an escalation point for 1st line queries as well as taking ownership of more complex, technical cases. You’ll triage, investigate and resolve issues across our cloud-based healthcare applications, working towards full 2nd line capability – querying databases, reading error logs and diagnosing issues with .NET applications – while continuing to provide excellent front-line customer service.
This is a developing role: you’ll be supported to grow your technical skillset over time, working closely with our 2nd/3rd line and engineering teams, while also mentoring newer colleagues as your own experience builds.
Position & Responsibilities
In performing this role your core duties and responsibilities will include, but will not be limited to:
- Act as a point of contact for support queries via phone, email, and ITSM tools, escalating specialist or highly complex cases where required.
- Log, categorise, and triage tickets within SLAs.
- Provide troubleshooting and resolution for both common and more complex, escalated issues.
- Reproduce issues internally and liaise with developers regarding software defects.
- Support upgrades, patches, and configuration changes.
- Contribute to knowledge base articles, support documentation and root cause analysis.
- Deliver excellent customer service through clear, professional communication.
- Mentor colleagues by sharing technical knowledge as your own experience develops.
- At times support developers and/or technical client resources with further investigations.
What we are looking for
- A positive Attitude and Aptitude – We’re looking for someone with the drive, determination, and ability to expand their own horizons and to help others grow their career, with a positive can-do attitude.
- Engaged to represent our business – Embody Our Values.
- Preferably you’re accredited – A degree with IT/scientific content or equivalent professional certification, relevant experience is also considered.
- Eligible to work in the UK – At the point of application.
- Ability to work away on occasion – At times you may need to attend a customer’s premises, it is highly desirable that you are able and willing to do so on occasion.
- Strong problem-solving, analytical and diagnostic skills with attention to detail.
- Excellent written and verbal communication skills.
- A customer-focused mindset with empathy, professionalism and a strong customer service ethos.
- Comfortable working independently and as part of a team.
- Working knowledge of, or willingness to develop, SQL (Oracle, SQL Server, PostgreSQL) to support debugging, querying and data updates.
- Good working knowledge of MS Office applications (i.e. Outlook, Word, Excel).
- Exposure to IT support/helpdesk environments.
- Knowledge/experience of cloud service environments, e.g. Microsoft Azure.
- Familiarity with healthcare IT systems, NHS systems or other regulated environments.
- OS experience (Windows Server (2012 onwards), Kubernetes and some Linux).
- Existing knowledge of networking and web server troubleshooting.
- Experience of working within a Quality System.
Note: Regarding travel as part of this role, it is an expectation that at times you may need to attend a customer’s premises in performing this position.
About HHA
HHA is a collaboration of companies, all working to provide software services to healthcare and government agencies. With specialist brands focusing on Maternity, Genetics, and health integrations.
Working at HHA will provide you with a competitive edge in your career and offer excellent growth opportunities. You will be an important member of our inclusive team and supported by our technical experts to develop the role and your own personal abilities.
At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Skills Required
- Eligible to work in the UK at the point of application
- Strong problem-solving, analytical, diagnostic, and attention-to-detail skills
- Excellent written and verbal communication skills
- Customer-focused mindset with empathy, professionalism, and strong customer service ethos
- Ability to work independently and as part of a team
- Working knowledge of, or willingness to develop, SQL including Oracle, SQL Server, or PostgreSQL
- Good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
- Degree with IT or scientific content, equivalent professional certification, or relevant experience
- Ability and willingness to attend customer premises occasionally
- Exposure to IT support or helpdesk environments
- Knowledge or experience of cloud service environments such as Microsoft Azure
- Familiarity with healthcare IT, NHS systems, or regulated environments
- Experience with Windows Server, Kubernetes, and Linux
- Networking and web server troubleshooting experience
- Experience working within a quality system
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
