To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills
ResponsibilitiesAssisting the Application Support team on APIs.
Working on bug fixes.
• Hands on APIs support
• Oracle PL/SQL or MS-SQL, Windows/Linux hands on experience
• Coordinating with third party vendors and other application owners as and when needed
• Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
• Publish weekly/Monthly/Ad-hoc reports as per business need
• Review incidents report, lever to bring automation
• Review SOP, User Manuals as per need
• Experience in working with hybrid team
• Look to Identify application vulnerability and involve security team/vendor to address
Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience: 0 to 2 years
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 0 to 2 years of experience in application support
- Hands-on APIs support and troubleshooting
- Experience with Oracle PL/SQL or MS-SQL
- Windows and/or Linux hands-on experience
- Experience managing incidents and service requests in an ITSM tool
- Experience performing bug fixes and basic application troubleshooting
- Coordinate with third-party vendors and other application owners
- Perform operational checks (daily/weekly/monthly) per IT process guidelines
- Publish weekly/monthly/ad-hoc reports as per business needs
- Review incident reports and identify opportunities for automation
- Review and update SOPs and user manuals as needed
- Experience working with hybrid teams
- Identify application vulnerabilities and engage security team/vendor
- Manage drills (operational/testing drills)
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
