Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
The Role
As an Application Support Analyst to our Veterinary Practice Clients, you are the first point of contact with a focus on providing Level 1 support to calls and queries. You will be joining a high performing team, committed to outstanding customer service delivery.
Your main responsibilities will be;
Providing excellent customer service, ensuring client system queries and issues are resolved satisfactorily.
Proactively responding to client queries via phone, email and chat as the first point of contact.
Opening, updating and closing client CRM tickets, ensuring service delivery KPI’s are met.
Investigation of client issues using pragmatic problem solving.
Recording accurate information notes on cases.
Identifying and re-directing calls and escalation of cases where required
About You
To be successful you will have;
University or Tafe qualifications in Information Technology will be advantageous.
1-2 years’ customer service / IT support / application support experience.
A true passion for customer and client service delivery demonstrated by your practical experience within a call centre, customer service or service desk environment.
Strong verbal and written communication skills.
Demonstrated experience with Microsoft Server, Desktop Operating Systems, Word, Excel, Access.
Previous experience with commercial CRM or support systems.
Entry level IT qualification or experience using RxWorks (Advantageous) .
Why Join Us?
At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include –
Generous discounts on our range of animal health food & enrichment products.
Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
Free 24/7 access to our Employee Assistance Program.
Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
Professional development through our Leadership Development & Emerging Leadership courses.
Access to annual flu vaccinations.
Annual volunteer days.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Skills Required
- 1-2 years' customer service / IT support / application support experience
- Experience in a call centre, customer service, or service desk environment
- Strong verbal and written communication skills
- Demonstrated experience with Microsoft Server
- Demonstrated experience with Desktop Operating Systems
- Proficiency with Microsoft Word, Excel, Access
- Previous experience with commercial CRM or support systems
- University or TAFE qualifications in Information Technology
- Entry level IT qualification
- Experience using RxWorks
- Passion for customer and client service delivery
Covetrus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Covetrus and has not been reviewed or approved by Covetrus.
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Leave & Time Off Breadth — Paid time off is described as a notable part of the package, including paid holidays and vacation time, with additional mention of paid sick leave in some cases. Time-off flexibility is also referenced positively via flexible or “unlimited” PTO for certain roles.
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Healthcare Strength — Medical, dental, and vision insurance are presented as core, standard offerings with broad coverage categories. Health insurance is characterized as reasonably solid in coverage even if not positioned as best-in-class.
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Retirement Support — A 401(k) plan is available and is repeatedly paired with mention of a company match structure. The match is framed as present but modest compared with richer market alternatives.
Covetrus Insights
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
