The Role
Provide tier 2/3 application and environment support for oil & gas client: incident management, break/fix, root-cause analysis, documentation, escalation to engineering, and maintain ticketing lifecycle.
Summary Generated by Built In
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you interested to work for a company that embraces cutting- edge technology?
We are looking for Application Support Consultant for our team based in Deer Park, Texas. You will focus on providing managed services (functional and technical support) for in-scope applications, infrastructure managed services (technical administration and break/fix support) for in-scope environments and support for client’s customizations, extensions, modifications, localizations, and integrations for a customer in the oil and gas sector.
A Day in the Life:
- Provide technical administration and break/fix support for the In-Scope Environments.
- Support for Client’s Customizations, Extensions, Modifications, Localizations, and Integrations for In-Scope Applications.
- Functional and technical support for the In-Scope Applications.
- Answer phone calls for urgent issues and Priority 1 and Priority 2 reported incidents and respond to user-entered incidents on the Ticketing Systems and record incidents in the Ticketing Systems.
- Maintain status on incidents in the Ticketing Systems and their progress towards resolution.
- Work closely with product engineering teams or directly with source code.
- Dispatch an incident to the appropriate tier II support group when first call resolution is not possible and manage the incident through its lifecycle.
What You Bring:
- 5+ years of experience in a technical support role providing tier 2/3 support, with mid-level expertise in IT solutions within an oil and gas/refinery environment.
- Strong understanding of Azure Cloud Services, Web Application, and Mobile Application deployment.
- Expertise in application incident management and root cause analysis
- Experience with maintaining documentation required for knowledge management systems
- Proven ability to troubleshoot and resolve technical and procedural issues
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Knowledge of network security practices and anti-virus programs
- Desire and ability to carry a mobile phone for client and/or for Long View Systems support
- Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:
- Degree in Information Technology and/or Microsoft Certifications
Why Work at Long View?
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Top Skills
Anti-Virus Programs
Azure Cloud Services
Knowledge Management Systems
Mobile Application Deployment
Network Security
Remote Access Tools
Server Operations
Ticketing Systems
Web Application Deployment
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The Company
What We Do
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.
