Application Support Analyst

Capita are looking for an Application Support Specialist with excellent problem-solving skills, a strong work ethic and a can-do attitude. Based at home, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team. To be successful in this role you will need to work with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.
The primary objective of our Software Support teams is to provide a single point of contact between the services being provided and the users. Typically, this will involve managing cases, incidents and service requests, and handling communication with the users. Working on escalated cases that were unable to be resolved by the 1st line teams. Categorising and prioritising cases against agreed classification. Identify solutions and progress to resolution where possible or escalating and liaising with 3rd line, development or live services teams for further investigation and through to resolution. Capturing resolution information to feed into the knowledge process.

Job title:

Application Support Analyst

Job Description:

What you’ll be doing:

• Proactively deal with incidents and requests assigned to the team by the helpdesk

• Analyse systems and data to investigate and resolve reported system and data issues.

• Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.

• Ensure that documentation is kept up to date and knowledge is shared between team members

• Ensure system uptime achieves strict KPIs.

• Resolve incidents within strict KPIs.

• Ensure that processes defined for the team are followed

• Participate in the on call rota as required

• Perform out of hours changes as required by the business

What we’re looking for:

• Microsoft SQL Server or Oracle PL/SQL

• Microsoft Windows Server

• Microsoft Azure

• PowerShell

• Knowledge of working within an ITIL environment.

• Strong troubleshooting skills.

• Work without supervision and under pressure.

• Strong organisation skills and able to prioritize and coordinate effectively.

• Ability to multi-task and manage time well.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. Technology and Software Solutions brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent