Description of the Role
We are an application support team, supporting an Order Management System (OMS), which covers order generation all the way through to execution and back-office settlement. The role will support the investment management teams and their investment tools, as well as middle and back-office users with their business applications. We are seeking an Application Support Analyst to join our OMS Team. You will be exposed to first line support, troubleshooting any issues following established procedures and escalating where necessary. This is a fantastic opportunity to learn and develop your skills on the job and be provided with opportunities to grow.
Specific Responsibilities
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Providing technical and business support to portfolio managers, execution traders and support functions. This includes providing quick resolutions to issues, driving stability and improvements to help the business succeed.
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First line application support for business systems with escalation to software development team, infrastructure technology teams, end users or third parties as appropriate.
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Recording and taking ownership of issues using Zendesk, ServiceNow or Jira system and following through to successful resolution.
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Incident and problem management, including input to post-incident reviews and resolution of follow up tasks.
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Monitor hardware, applications and systems across the business using tools such as OpsGenie & Check MK (Nagios).
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User administration and training.
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Test, perform and implement system changes to production on behalf of the development team, resolve technical queries and triage to specialist where appropriate.
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Ensure that all procedures and policies are up to date in the knowledge base and available for use by all team members.
Personal Attributes
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Enthusiastic team player with excellent attention to detail.
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Strong desire to develop and deliver, with a keen desire to learn.
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Ability to effectively and timely communicate technical information to non-technical stakeholders.
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Ability to quickly gain understanding and expertise in new technologies, systems business processes and work independently to research and resolve issues.
Target Skills and Experience
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Strong academic background in computer science, with an analytical approach to problem solving.
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Highly motivated and a self-starter, with an ability to meet deadline and prioristise workload to meet the needs of the business.
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Manage and develop relationships with business teams and technologists.
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Strong written and oral communication skills and excellent attention to detail.
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Understanding of Windows Operating Systems and SQL Server.
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Experience writing SQL queries is desirable.
Our Culture, Values and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected]. https://www.man.com/diversity
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected].
Top Skills
What We Do
Man Group is a global active investment management firm, which runs $127 billion* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.
These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm’s single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group’s investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.
