Are you interested to work for a company that embraces cutting- edge technology?
We are looking for Application Support Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary office. You will focus provide managed services (functional and technical support) for in-scope applications, infrastructure managed services (technical administration and break/fix support) for in-scope environments and support for client’s customizations, extensions, modifications, localizations, and integrations for Data & Dynamics Team supporting clients across North America.
A Day in the Life:
- Provide technical administration and break/fix support for the In-Scope Environments.
- Support for Client’s Customizations, Extensions, Modifications, Localizations, and Integrations for In-Scope Applications.
- Functional and technical support for the In-Scope Applications.
- Answer phone calls for urgent issues and Priority 1 and Priority 2 reported incidents and respond to user-entered incidents on the Ticketing Systems and record incidents in the Ticketing Systems.
- Maintain status on incidents in the Ticketing Systems and their progress towards resolution.
- Work closely with product engineering teams or directly with source code.
- Dispatch an incident to the appropriate tier II support group when first call resolution is not possible and manage the incident through its lifecycle.
What You Bring to Long View:
- 2+ years' of experience in a technical support role providing tier 2/3 support, with mid-level expertise in IT solutions within an Azure environment.
- Proficient in .NET, React, Native, GraphQL, and SQL Server.
- Strong understanding of Azure Cloud Services, Web Application, and Mobile Application deployment.
- Expertise in Android and iOS application support, including debug and deployment
- Experience with mobile device support and mobile application platforms
- Proven ability to troubleshoot and resolve technical and procedural issues
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Knowledge of network security practices and anti-virus programs
- Desire and ability to carry a mobile phone for client and/or for Long View Systems support
- Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:
- Degree in Information Technology or Microsoft or Azure Certification
Why Work at Long View?
- Great people and culture
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies.
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
What We Do
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.
