Application Support Analyst

Rothesay is the UK’s largest pensions insurance specialist, purpose-built to protect pension schemes and their members’ pensions. With over £60 billion of assets under management, we secure the pensions of more than 930,000 people and pay out, on average, approximately £200 million in pension payments each month.

Rothesay is dedicated to providing excellence in customer service alongside prudent underwriting, a conservative investment strategy and the careful management of risk. We are trusted by the pension schemes of some of the UK’s best known companies to provide pension solutions, including Asda, British Airways, Cadbury, the Civil Aviation Authority, the Co-operative Bank, National Grid, Morrisons, the Post Office and telent.

At Rothesay, we are striving to transform our industry. We believe deeply in creating real security for the future and our leadership in finding new and better ways to do that is the key to our success. To do that, we need the very brightest original thinkers to bring creativity as well as rigour. Rothesay is a rewarding place to work, where quality people can thrive and prosper. We pride ourselves on the connections our people build, many of whom have been with us for over ten years.

Job Title:          Application Support Analyst

Contract:          Permanent

Application Support team members work side by side with the firm’s trading, operational, development and business teams; they’re responsible for Rothesay’s core daily technology processes as well as ensuring that all key custom business applications run smoothly. They implement and undertake monitoring of the firm’s technology stack and infrastructure and are also involved in developing and deploying fixes/enhancements to applications and reports.

Role and Responsibilities 

• Provide first and second-line support to the trading, operations and pricing teams, escalating issues where necessary to appropriate teams
• Support the company’s extensive batch job processes to ensure smooth running of the key business functions throughout the day
• Work directly with a number of business functions including traders, actuaries, developers, quants and technology infrastructure
• Perform incident management, problem resolution and root cause analysis owning the most complex incidents from when they are reported to resolution. Ensuring that post mortem documents are produced where necessary.
• Look for opportunities to build tools and implement enhancements that help to improve system functionality and prevent repeated issues
• Oversee the transition of new applications into application support ensuring complete user documentation, support tools and support guides are in place
• Take the lead on engaging with business teams becoming an expert in the firm’s technology stack

Skills and Experience

• 3+ years production/application support experience within a financial services company
• Strong investigative skills, partnered with deep technical skills (debugging/stack trace reading)
• Client service orientation, including a helpful and collaborative approach to support
• Understanding of deployment and maintenance of cloud environments (AWS or Azure)
• Knowledge of version control such as Git or CVS
• Demonstrable experience partnering and collaborating with traders and quantitative analysts
• Strong experience with Python or another programming language
• SQL skills
• Excellent numerical skills
• Willingness and ability to quickly learn new technologies and business domains
• Knowledge of fixed income and fixed income derivatives

Required qualifications for this role (if any)

Minimum of a Bachelor’s Degree in Computer Science or similar.

Disclaimer This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties, but to describe a position level.  The role shall be performed within a professional office environment. Rothesay has health and safety polices that are available for all workers upon request.  There are no specific health risks associated with the role.

Inclusion Rothesay actively promotes diversity and inclusivity. We know that our success depends on our people and that by nurturing a culture that values difference, we create a stronger, more dynamic business. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.