Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job DescriptionThe Digital Application Support Analyst is responsible for supporting the Company’s Digital Product platform and related services. This role provides operational and technical support through proactive monitoring, incident response, troubleshooting, release validation, and vendor coordination. The position works closely with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable and efficient operation of customer-facing digital services.
- Monitor the Digital Product platform and associated services
- Investigate and troubleshoot application, service, and integration issues.
- Respond to incidents, alerts, and escalated support requests.
- Support production releases and post-release validation activities.
- Coordinate issue resolution with vendors and internal technology teams.
- Analyze application behavior, transaction failures, and service interruptions.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in rotating on-call support for evenings, weekends, and holidays.
- Assist in developing operational best practices and monitoring standards.
- Support transition-to-production activities for new digital capabilities
- 1–3 years of application, technical, systems, or production support experience
- Bachelor’s degree or equivalent related experience
- Experience with application/production support, incident management, and troubleshooting
- Working knowledge of basic SQL, APIs, JSON, and web applications
- Experience with identity management and ServiceNow or a similar ITSM platform
- Strong analytical, problem-solving, and prioritization skills
- Excellent written and verbal communication skills
- Strong customer-service mindset with the ability to work independently and collaboratively
Preferred Qualifications
- Experience supporting mobile applications, websites, or other customer facing digital products
- Familiarity with API testing tools such as Postman or Swagger
- Experience with application monitoring tools and vendor management
- Experience within gaming, hospitality, loyalty, or e-commerce environments
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Skills Required
- 1-3 years of application, technical, systems, or production support experience
- Bachelor’s degree or equivalent related experience
- Experience with application or production support, incident management, and troubleshooting
- Working knowledge of SQL, APIs, JSON, and web applications
- Experience with identity management and ServiceNow or a similar ITSM platform
- Strong analytical, problem-solving, and prioritization skills
- Excellent written and verbal communication skills
- Strong customer-service mindset and ability to work independently and collaboratively
- Experience supporting mobile applications, websites, or other customer-facing digital products
- Familiarity with API testing tools such as Postman or Swagger
- Experience with application monitoring tools and vendor management
- Experience in gaming, hospitality, loyalty, or e-commerce environments
Boyd Gaming Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boyd Gaming Corporation and has not been reviewed or approved by Boyd Gaming Corporation.
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Leave & Time Off Breadth — Paid time off plus a dedicated Volunteer PTO program and paid holidays/vacation provide multiple avenues for time away and community engagement.
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Flexible Benefits — Multiple medical plan tiers (e.g., Bronze/Bronze Plus/Silver/Gold/PPO), dental/vision, HSAs/FSAs, and voluntary protections offer meaningful choice, with core options available to team members averaging 30+ hours and tailored offerings for some part‑time roles.
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Career-Linked Recognition & Rewards — Tuition reimbursement, student‑loan repayment, and scholarships create clear education pathways tied to employment, adding long‑term value for those who meet tenure requirements.
Boyd Gaming Corporation Insights
What We Do
Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our beginnings in the 1970s, we made a commitment to our guests, employees, and communities to create a culture and an operating style built around that of a family-owned business. Even as a public company operating in a highly competitive industry, the Boyd Style of hospitality continues to define us. We currently own and operate 28 gaming properties in ten states: Aliante, Cannery, Eastside Cannery, Gold Coast, The Orleans, Sam’s Town, Suncoast, California, Fremont and Main Street Station in Las Vegas; Jokers Wild in Henderson, NV; Blue Chip in Michigan City, IN and Belterra Casino Resort in Florence, IN; Par-A-Dice in East Peoria, IL; Diamond Jo Dubuque in Dubuque, IA and Diamond Jo Casino in Northwood, IA; Belterra Park in Cincinnati, OH; Kansas Star in Mulvane, KS; Ameristar Kansas City in Kansas City, MO and Ameristar St. Charles in St. Charles, MO; Valley Forge in King of Prussia, PA; Sam’s Town in Tunica, MS and IP Biloxi in Biloxi, MS; Amelia Belle in Amelia, LA, Treasure Chest in Kenner, LA, Delta Downs in Vinton, LA, Evangeline Downs in Opelousas, LA, and Sam’s Town in Shreveport, LA. Each is distinguished not only by the quality of its amenities but also by the exceptional customer service our guests have come to expect from a Boyd Gaming property.
