The Role
Provides application support across multiple departments by resolving software issues, configuring systems, developing forms and reports, assisting with upgrades and implementations, and supporting user training. The role also handles operational tasks, service improvement opportunities, and sensitive information while maintaining coordinated reporting processes. It is a full-time, exempt, office-based position requiring regular on-site attendance in Houston, Texas, with no travel.
Summary Generated by Built In
Position: Application Support Analyst
Classification: Full-time, Exempt
Reports to: Manager, Information Systems
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.
THIS IS AN IN-OFFICE POSITION REQUIRING REGULAR ON-SITE ATTENDANCE.
Primary Responsibilities:
Classification: Full-time, Exempt
Reports to: Manager, Information Systems
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.
THIS IS AN IN-OFFICE POSITION REQUIRING REGULAR ON-SITE ATTENDANCE.
Primary Responsibilities:
- Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
- Identifies and communicates service improvement opportunities.
- Performs system configuration.
- Assists with the development of forms and reports.
- Assists with the implementation of upgrades and new applications.
- Assists with the development and delivery of training on software applications.
- Responsible for manual and automated operational tasks.
- Demonstrates an interest in personal and professional growth.
- Two (2) years’ experience in an operations support environment supporting multiple businesses applications.
- Two (2) years’ coursework in software applications analysis, design, development, database design and management, and project management. Work experience may be substituted for this requirement.
- One (1) year experience in database or software development strongly preferred.
- Experience in social services or healthcare preferred.
- Experience with Extended Reach a plus.
- Proficiency with Microsoft Office as well as Microsoft Visio and Project.
- Advanced computer software and hardware knowledge and skills.
- Ability to troubleshoot a variety of computer problems.
- Ability to Interact with staff with a service orientation.
- Ability to stay organized while executing multiple projects.
- Ability to maintain professional, confidential work environment.
- Environment: Office-based
- Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
- Travel: None
Skills Required
- Two years of experience in an operations support environment supporting multiple business applications
- Two years of coursework in software applications analysis, design, development, database design and management, and project management, or equivalent work experience
- One year of experience in database or software development
- Experience in social services or healthcare
- Experience with Extended Reach
- Proficiency with Microsoft Office, Microsoft Visio, and Microsoft Project
- Advanced computer software and hardware knowledge and troubleshooting skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
DePelchin Children's Center is a Houston-based nonprofit that supports children and the families who care for them. Founded in 1892, it provides comprehensive services including parenting classes, counseling, foster care, adoption, prevention, and family-strengthening programs. Its mission is to promote children's mental health and physical well-being, prevent maltreatment, preserve healthy families, and help ensure children grow up in safe, caring homes.
