Responsibilities:
- Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
- Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
- Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms.
- Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
- Support global critical front office risk batches and end-of-day batch processing.
- Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
- Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
- Participate in a rotational on-call schedule to support weekend and bank holiday coverage.
- Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.
- Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
- Identify opportunities for process improvements and automation to enhance system stability and support efficiency
- 2+ years of relevant experience
- Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
- Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.
- Ability to perform effectively in a high-pressure, fast-paced trading environment.
- Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar, not mandatory.
- Familiarity with the ITIL framework and best practices for incident, problem, and change management, not mandatory.
- Bachelor’s/University degree or equivalent experience
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Houston Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$76,230.00 - $106,370.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Sept 22, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 2+ years of relevant experience
- Proficiency in SQL
- Experience with relational databases such as Oracle or SQL Server
- Scripting skills in Python, Jupyter Notebooks, or shell scripting
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent verbal and written communication skills for technical and non-technical audiences
- Ability to work effectively in a high-pressure, fast-paced trading environment
- Experience with enterprise monitoring tools such as ITRS Geneos, Splunk, Grafana, or similar
- Familiarity with the ITIL framework and incident, problem, and change management practices
- Bachelor's or university degree, or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
