We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments.
This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations.
The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.
- Manage day-to-day application and technical support operations
- Resolve support tickets across multiple client environments
- Troubleshoot Windows systems, applications, and user issues
- Act as the primary point of contact for client support requests
- Reduce dependency on senior engineers through independent issue resolution
- Coordinate with internal teams, vendors, and stakeholders for incident resolution
- Support application implementations, upgrades, and operational improvements
- Document solutions, workflows, and recurring issues
- Maintain high customer satisfaction through professional client interaction
- Identify opportunities to improve processes and operational stability
RequirementsRequired Qualifications
- 5-6 years of hands-on Application Support / Technical Support experience
- Strong troubleshooting skills in Windows environments
- Experience handling ticket queues and managing issues end-to-end
- Excellent client communication and customer service skills
- Ability to work independently and remain calm under pressure
- Strong analytical thinking and structured problem-solving approach
- Experience supporting multiple users or client environments
- MSP (Managed Service Provider) background
- Exposure to FileMaker environments
- Audio-Visual (AV) setup or configuration experience
- Professional services or law firm support experience
- Experience coordinating implementations or system rollouts
- Familiarity with operational workflows and business processes
Skills Required
- 5-6 years of hands-on Application Support / Technical Support experience
- Strong troubleshooting skills in Windows environments
- Experience handling ticket queues and managing issues end-to-end
- Excellent client communication and customer service skills
- Ability to work independently and remain calm under pressure
- Strong analytical thinking and structured problem-solving approach
- Experience supporting multiple users or client environments
- MSP (Managed Service Provider) background
- Exposure to FileMaker environments
- Audio-Visual (AV) setup or configuration experience
- Professional services or law firm support experience
- Experience coordinating implementations or system rollouts
- Familiarity with operational workflows and business processes
What We Do
Benchmarkit helps B2B SaaS companies make metrics-informed decisions through industry benchmarks, research, media, and events. Formerly known as RevOps Squared, the company aims to enable B2B SaaS organizations to increase revenue growth efficiency and enterprise value by providing access to timely, contextual benchmarks and industry best practices across the entire customer journey, including customer acquisition, retention, and expansion.
