Specialist, Production Services Application Support Analyst (Automation & AI Focused L1)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Corporate Engineering team. This role is located in Pittsburgh, United States.
In this role, you’ll make an impact in the following ways:
- Own and manage the end‑to‑end incident lifecycle in ServiceNow, ensuring timely triage, resolution, and SLA adherence while acting as the Service Incident Owner (SIO).
- Monitor, triage, and manage alerts across Moogsoft, AppDynamics, Splunk, and Grafana, ensuring business‑critical issues are identified and addressed promptly.
- Perform initial troubleshooting and impact assessment to determine severity, scope, and appropriate escalation paths.
- Configure, tune, and optimize alerting rules including thresholds, correlation, deduplication, and suppression to reduce noise and false positives.
- Identify recurring alert and incident patterns and partner with L2/L3 teams to drive proactive remediation and long‑term fixes.
- Develop and maintain automation scripts (Python, JavaScript) to streamline alert enrichment, routing, incident creation, and operational workflows.
- Leverage Ansible to standardize operational tasks and enable repeatable, scalable execution.
- Support the development and adoption of digital employees / AI agents to automate L1 triage and routine operational activities.
- Lead incident bridge calls and deliver clear, concise technical and executive communications during major incidents.
- Collaborate effectively with global stakeholders across US and India to support a 24×7 production environment.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 0-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
- Strong hands‑on experience with: ServiceNow Incident Management and Moogsoft Alert Management using AppDynamics, Splunk, and Grafana
- Proven experience with alert triage, monitoring, and operational support in a high‑volume environment.
- Ability to follow SOPs, escalation paths, and operational standards.
- Exposure to batch monitoring or job scheduling tools (e.g., Control‑M, ESP) is a plus.
- Proficiency in Python and JavaScript for automation and scripting.
- Working knowledge of Ansible for operational automation and standardization.
- Experience creating Power BI dashboards and operational reports.
- Exposure to or hands‑on experience with AI‑driven operations, alert automation, chatbots, or agent‑based systems.
- Strong analytical, problem‑solving, and communication skills, with the ability to engage both technical teams and senior stakeholders.
- Ability to work effectively in a 24×7 support model and collaborate across distributed teams.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
