Summary
Job Description:
Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN.
Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Under supervision may act as project coordinator on projects that may or may not have system-wide implications.
Essential Duties:
Manage stakeholder expectations by analyzing expectations and requirements.
Continually assess end user workflows and identifies area for personalization or build improvements.
Identify project issues and risks and resolve or escalate as appropriate.
Ability to research complex problems and formulate appropriate plans.
Collaborate effectively with colleagues to complete tasks.
Lead or actively participate in meetings.
Provide recognized knowledge of product features, functionality and utilization of the application software.
Provide instructor led classroom and one on one training to end users.
Develop interactive training modules in learning management system
Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.
Participate in disaster recovery initiatives.
Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.
Provide assigned on-site support during go-lives and system upgrades.
Provide 24/7 support when scheduled.
Ensure that applicable training documentation and/or manuals are available to trainees.
Assist in developing and maintaining test scripts to reflect proposed workflow solutions.
Maintain documentation on the organization’s file share platform.
Minimum of a Bachelor’s degree and two years related experience, or two years’ direct healthcare experience in lieu of a degree.
Appropriate certification or licensure (if applicable) required.
Skills Required
- Residency in Kentucky (KY) or Indiana (IN) for remote work
- Bachelor's degree and two years related experience, or two years direct healthcare experience in lieu of a degree
- Appropriate certification or licensure (if applicable)
What We Do
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.
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