At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
As an Application Support Analyst, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Portfolio Management and Order Management System (OMS), reference data and risk products day-to- day to drive their business.
Be on the front lines of ensuring Broadridge’s global client base is effectively using our Order Management System (OMS), reference data, and risk products day-to-day to drive their business. Join a team acting as the primary point of contact for all BAMS clients, including hedge funds, wealth managers, and traditional asset managers.
Interact directly with traders, trade support, operations, and IT groups daily to support their use of BAMS products and services.
Responsibilities:
Provide front line support to BAMS product suite end users via phone and email.
Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution.
Leverage Agentic AI tools and automation platforms to assist with issue diagnosis, knowledge retrieval, root cause analysis, and response generation
Identify opportunities to implement AI-driven improvements in monitoring, alerting, and repetitive support processes
Provide clients, and internal partners, proactive, consistent and quality update on issues
Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
Develop and maintain strong working relationships with client base
Contribute to internal knowledge bases and AI training datasets to continuously improve support intelligence and automation
Qualifications:
Computing or Finance degree with at least 3 years of experience
Understanding of financial markets and trading; Financial industry (investments) knowledge will be the very strong plus
Strong written and verbal communication skills and ability to multi-task
Client facing technical support experience
SQL Server and Transact SQL skills
Familiarity with Agentic AI concepts, AI-assisted development tools, prompt engineering, or workflow automation platforms
Experience using AI tools (e.g., copilots, intelligent agents, or LLM-based systems) to improve operational efficiency or decision-making
Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions
Front office (traders) support experience (Nice to have)
Experience with product functional testing (Nice to have)
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Skills Required
- Computing or Finance degree
- At least 3 years of experience
- Understanding of financial markets and trading
- Strong written and verbal communication skills
- Client facing technical support experience
- SQL Server and Transact SQL skills
- Familiarity with Agentic AI concepts
- Experience using AI tools for operational efficiency
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
Broadridge Insights
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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