Application Support, Advisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support, Advisor

What does a successful Application Support Advisor do at Fiserv?

As an Application Support Advisor on the Token Service Provision Support (TSP) team, you will lead detection and troubleshooting of issues that affect normal operations of our TSP services across multiple platforms and application. This includes deploying and maintaining Windows clusters, adding and removing application Web Services, and keeping a track of all the running Windows and application batch jobs in Trust Service Manager (TSM), Instant Digital Issuance (IDI), Push Provisioning and CardInk. You will support utilities for managing Windows and Linux solutions used in payment processing and implementation of core configurations to surrounds for Hardware Security Module (HSM). You will partner with the product team and support the development teams taking over support responsibilities.

What you will do:

• Act as a Windows Administration or Java development SME capable of troubleshooting issues and making critical configuration changes to the Windows environment, to facilitate normal transaction and provisioning requests
• Participate in 24x7 on-call rotation to address Service Point escalated issues impacting Financial Institutions, token provisioning, transaction processing, and access to Payments surrounds that leverages the TSP environment
• Create application monitoring scripts and automate alerts to inform technical and product teams of problems
• Serve as focal point to the CPT/DTs engaging on deliverables in progress: providing feedback, gathering information for research/validation, ensuring AppOps has all artifacts and information required to support production
• Lead associate responsible for maintaining and executing the Disaster Recovery Plan for the TSP service
• Represent the Debit Support organization on assigned projects: communicate status, issues, and delivery risks
• Work with Change Management and Release Managers on the evaluation of change events and in planning work items for production deployment
• Document install and new defects, assign severity to the problem that occurred, and work with various teams to determine root cause

What you will need to have:

• 6+ years of experience in Windows administration and development
• 6+ years of experience with Windows, Security/HSM hardware
• 6+ years of development experience with Java and hands-on familiarity with SQL
• 6+ years of certificate management and provisioning in Azure or AWS
• 6+ years of experience with Lean / Agile development methodologies
• 6+ years of experience with Oracle, Shell and Perl scripting
• 6+ years of experience in Linux commands and administration
• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Plastic certification is a plus
• Knowledge of ITIL production support best practices

Important info about this role:

• We’re better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. 

#LI-MK1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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