Application Specialist

Key Responsibilities

• Conduct reseller training courses and software demonstrations worldwide, online, and classroom training on site or at our offices. Report on the training courses held and related to the certification of customers.
• Provide our resellers, distributors, partners and key opinion leaders with third-level support.
• Provide end users with first-level e-mail support related to the exocad Web shop and my.exocad Web portal. Perform first-level troubleshooting such as identifying source of failure, operator error, or software malfunction.
• Install, configure, update and maintain exocad software products purchased in our Web shop using remote support tools.
• Provide Web shop customers with introductory online training and assist with instructions in the use and maintenance of exocad software products.
• Support our R&D department in further developing and improving all our products by constantly testing the software and hardware of partners, and by relaying on suggestions and complaints, as well as any feedback from our customers and users.
• Represent our company and our products in a friendly and competent manner at trade fairs and other events worldwide.
•  Up to 30% travel activity

Skills, Knowledge & Expertise

• Technical education in the field of dental technology with a degree as certified dental technician or master dental technician.
• 3+ years of experience in dental CAD/CAM, in-depth experience with our software is required.
• Very good knowledge of English, including written.
• Ideally, experience in first and second-level support as well as software training.
• You have no problems speaking in front of a larger audience.
• Fascination for software and computers. You're not afraid to edit an XML file or install a new video driver.
• Confident and affable demeanor and a passion for travel.
• Teamwork and communication skills, self-organization working from home and creativity in the foreground.

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.