Application Specialist

REPORTS TO:  Application Manager

FUNCTION:  This position responsible to ensures customer satisfaction through effective communication, report writing and technical knowledge.

BASIC PURPOSE OF THIS POSITION:

This position responsible for developing and tracking project plans in a proactive manner, assists in resolving difficult situations, adheres to technical standards with commercial sense.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 The incumbent will also be responsible for, but not limiting to the following duties:

• To support sales team & dealer, including product training, selling tools edit etc.

• To carry through market education & publicizing, including product presentation, expert team constructing etc.

• Product knowledge training for sales team and dealers

• Product introduction on marketing activities such as seminar and workshops

• Customer application advanced training and troubleshooting

• Develop new applications and marketing tools for the sales teams

• Manage your products by applications and with high communication skills

• Develop and maximize relationship with key customers to help product sales

 This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:

• External contacts for this position include hospital, the commercial clinical Lab, dealers.
• Internal contacts include all marketing department staff members as well as other pre-sale and post-sale department staff in other offices of the company to gain information or to resolve problems.

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work.  Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor.  Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL QUALIFICATIONS:

EDUCATION & SKILLS:

• Master’s degree or above of Bioengineering, Molecular Biology or Medical education background is preferred.
• Excellent English skills in speaking, reading and writing.

WORKING EXPERIENCE:

• Three years working experience.

• Customer facing, technical support experience is a plus.

• Prior experience with liquid handler is preferred.

• Being experienced in life science industry is preferred.

FUNCTIONAL COMPETENCIES:

This position also requires:

• Good attitude, well habit of work, positive & take responsibility

• Continues learning and developing expertise to expand repertoire of skills

• Uses logical methodology in analyses

• Familiar with office, Salesforce, and other common software or tools is essential.

• Prioritizes assigned work assuring milestones are achieved

• Keeps management current via regular feedback and defers to others before taking action in non-routine matters

• Prepares for technical or managerial advancement Seeks innovative ways to accomplish objectives

• Continuously learns from experiences, particularly non-routine challenges

• Concentrates on key objectives despite distractions

• Identifies and focuses on critical deliverables and high priority assignments

• Understands complex technical and non-technical documentation

• Effectively communicates with external contacts to ensure positive outcomes.

• Acknowledges and addresses issues honestly and without judgment

• Learns to analyze business processes and customer requirements

• Regularly participates on process improvement teams within own functional area

• Works reliably with team members to resolve problems and achieve goals

• Shows respect for all team members

• Begins learning the company businesses and products and how own function impacts business results

• Learns customer business needs and takes action to meet those needs

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequently situation.

WORK ENVIRONMENT: 

This position functions in a general office environment. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.