Job Summary
The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
Responsibilities
- Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
- Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
- Conduct individual and group training, product demonstrations and workshops as required
- Implement and control change management requests from client
- Deliver successful application implementation phases
- Be a Subject Matter Expert (SME) for TrakCare implementations
- If required, work with customers to identify potential changes within the parameters of the product
- Other duties may be directed by the Company from time to time.
Experience and Qualifications
- Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
- Clinical (Nursing, eMeds) or Patient Administration Systems (PAS) preferred
- Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
- General aptitude for solving problems and using technology to improve processes
- Understanding and experience in implementation of product solutions
- A solid grasp of computer systems, software development and deployment methodology and computer networking
- An ability to handle multiple tasks simultaneously and within tight time constraints
- Proven ability to think laterally and come up with innovative solutions for software product implementations
- The ability to make independent recommendations for successful software product implementations
- Proven ability to work through problems with different customer groups achieving positive outcomes
- The ability to spend up to 50% of time travelling and working from customer sites and other InterSystems offices
Education and Training
Health Information or Clinical University Degree
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
