SUMMARY
Reporting to the Managing Director in solid line and working in collaboration with the Sales team, Field Services and Application Specialists, the Application Specialist's primary function is to support the local deployment of high efficiency and natural solutions applications primarily in food retail market. The application specialist will work to define and deploy training programs for contractors, coordinate and manage food retail projects, participate to start ups and fine tune installations.
The Application specialist will also collect feedback from the market to be reported Marketing Managers to continuously improve existing and develop new solutions, documentations and in general customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Partner with OEMs, contractors, engineering consultants, integrators, and other key customers/stakeholders, including project managers, engineers, field technicians, software developers, and other technical specialists as well as end-users to drive adoption of CAREL solutions.
· Review blueprints, plans, and other customer documents to assist in the preparation of quotations and submittals as required.
· In collaboration with the sales team, coordinate customer projects from the selection of the right Carel solution fitting best the customer needs to the implementation and monitoring of results
· Travel to end users facility to support contractors during installations and maintenance of Carel solutions
· Perform energy efficiency and performance analysis, fine tuning and preventive maintenance activities of real stores using Carel technologies
· Collaborate with CAREL internal teams to organize technical product trainings to key customers such as OEMs, contractors, end-users, and others. Present product trainings, seminars, technical meetings, etc.
· Provide a trouble-free end-user experience with solutions containing CAREL products.
· Travel to customer facilities to learn customer applications and assist with implementation of CAREL controls and provide support to customer’s technical staff.
· Other duties may be assigned as needed by the Managing Director
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each ESSENTIAL DUTY satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· EDUCATION - Engineering/Technology Degree with HVAC/R background/experience or equivalent.
· LANGUAGE SKILLS - Good verbal, written, and presentation communication skills for sharing technical information. Bilingual abilities are a plus.
· REASONING SKILLS - Technical and industry knowledge and reasoning. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
· EXPERIENCE - Experience with high-efficiency control solutions for commercial refrigeration applications and proven field service experience are preferred.
· COMPETENCIES - Practical skills and knowledge of electronics, electrical circuits, and mechanical systems as applicable to the HVAC/R industry. PowerPoint, Excel, Word. Demonstrated self-motivation resulting in a high degree of performance without constant supervision.
· PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20 - 40% average overnight travel and some evening and occasional weekend time necessary.
· WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environments include, but are not limited to, CAREL regional, national or international offices, car, airline flights, OEM offices, labs and manufacturing facilities, retail or bottler environments, customers’ global headquarters, construction sites, and home office.
Carel is an equal opportunity employer.
#AJI
#LI-TH1
Skills Required
- Engineering or technology degree with HVAC/R background or equivalent
- Good verbal, written, and presentation communication skills
- Technical and industry knowledge with strong reasoning ability
- Practical knowledge of electronics, electrical circuits, and mechanical HVAC/R systems
- Proficiency with Microsoft PowerPoint, Excel, and Word
- Self-motivation and ability to perform effectively without constant supervision
- Experience with high-efficiency control solutions for commercial refrigeration applications
- Proven field service experience
- Bilingual communication abilities
What We Do
CAREL USA designs, manufactures and supplies control and humidification systems for heating, ventilation, air-conditioning and refrigeration equipment. Established to serve North America, it initially supplied humidification systems and air-conditioning controls, later expanding into refrigeration controls. Its solutions are used across residential, commercial and industrial HVAC applications, and the company supports HVAC and refrigeration customers through a sales network spanning North America, Mexico and Canada.
