The Role
Administers, configures, tests, supports, and improves restaurant technology applications, primarily POS systems. Manages menus, pricing, integrations, databases, deployments, troubleshooting, documentation, training, and vendor coordination. Supports restaurant openings, conversions, rollouts, and maintenance activities while ensuring reliable system performance and data integrity. Partners with operations, marketing, training, franchisees, and vendors to resolve issues and improve restaurant technology solutions.
Summary Generated by Built In
Job Summary & Responsibilities
The Application Specialist is responsible for the administration, configuration, support, testing, and continuous improvement of restaurant technology applications, with a primary focus on Point of Sale (POS) systems and related business platforms. This role serves as a subject matter expert for restaurant technology solutions, ensuring reliable system performance, accurate menu and product configuration, seamless integrations, and successful deployment of new technology initiatives. The Application Specialist partners closely with Operations, Marketing, Training, and vendor partners to support business objectives and enhance the restaurant and guest experience.
The ideal candidate possesses hands-on restaurant operations experience or restaurant technology experience, including strong knowledge of POS platforms, preferably Toast POS. This individual understands the practical challenges faced by restaurant teams and can translate operational needs into effective technology solutions. Responsibilities include system administration, troubleshooting, testing, training, deployment support, data integrity, and ongoing optimization of restaurant technology systems.
PRIMARY ACCOUNTABILITIES:
* Administer, configure, and maintain POS systems, including menu management, pricing, modifiers, promotions, discounts, taxes, tender types, and reporting structures.
* Perform ongoing maintenance of application databases, product catalogs, vendor information, and operational configurations.
* Configure, test, and deploy approved system changes to support new menu items, promotions, operational initiatives, and business requirements.
* Serve as the primary support resource and subject matter expert for POS and restaurant technology applications.
* Troubleshoot application, hardware, and integration issues, providing timely resolution or escalation when necessary.
* Execute functional, integration, and user acceptance testing for new applications, enhancements, and technology implementations.
* Document defects, provide root cause analysis, and coordinate with vendors and support teams to ensure issue resolution.
* Support store openings, transfers, conversions, and system rollouts as required.
* Ensure POS systems integrate effectively with inventory, accounting, online ordering, loyalty, gift card, CRM, and other enterprise systems.
* Maintain system documentation, procedures, training materials, and configuration standards.
* Provide training and guidance to restaurant operators, field teams, and support personnel on POS functionality and best practices.
* Participate in after-hours maintenance activities, deployments, and on-call support as business needs require.
KNOWLEDGE, SKILLS, & ABILITIES:
Education:
* Bachelor's degree in Information Technology, Hospitality Management, Business, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
Working Conditions
* Periodic travel required to support restaurant locations, implementations, and training initiatives.
* Occasional evening, overnight, weekend, or early-morning work may be required to support deployments and maintenance windows.
* Ability to work effectively in both office and remote environments.
**Please note: This is a hybrid role, with an expectation of three days per week working in-office at our Papa Murphy's corporate office in Vancouver, WA.
POSITION SUMMARY:
The Application Specialist is responsible for the administration, configuration, support, testing, and continuous improvement of restaurant technology applications, with a primary focus on Point of Sale (POS) systems and related business platforms. This role serves as a subject matter expert for restaurant technology solutions, ensuring reliable system performance, accurate menu and product configuration, seamless integrations, and successful deployment of new technology initiatives. The Application Specialist partners closely with Operations, Marketing, Training, and vendor partners to support business objectives and enhance the restaurant and guest experience.
The ideal candidate possesses hands-on restaurant operations experience or restaurant technology experience, including strong knowledge of POS platforms, preferably Toast POS. This individual understands the practical challenges faced by restaurant teams and can translate operational needs into effective technology solutions. Responsibilities include system administration, troubleshooting, testing, training, deployment support, data integrity, and ongoing optimization of restaurant technology systems.
PRIMARY ACCOUNTABILITIES:
* Administer, configure, and maintain POS systems, including menu management, pricing, modifiers, promotions, discounts, taxes, tender types, and reporting structures.
* Perform ongoing maintenance of application databases, product catalogs, vendor information, and operational configurations.
* Configure, test, and deploy approved system changes to support new menu items, promotions, operational initiatives, and business requirements.
* Serve as the primary support resource and subject matter expert for POS and restaurant technology applications.
* Troubleshoot application, hardware, and integration issues, providing timely resolution or escalation when necessary.
* Execute functional, integration, and user acceptance testing for new applications, enhancements, and technology implementations.
* Document defects, provide root cause analysis, and coordinate with vendors and support teams to ensure issue resolution.
* Support store openings, transfers, conversions, and system rollouts as required.
* Ensure POS systems integrate effectively with inventory, accounting, online ordering, loyalty, gift card, CRM, and other enterprise systems.
* Maintain system documentation, procedures, training materials, and configuration standards.
* Provide training and guidance to restaurant operators, field teams, and support personnel on POS functionality and best practices.
* Participate in after-hours maintenance activities, deployments, and on-call support as business needs require.
KNOWLEDGE, SKILLS, & ABILITIES:
Education:
* Bachelor's degree in Information Technology, Hospitality Management, Business, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
Experience:
* 2+ years of restaurant technology, POS administration, or business application support experience.
* Previous restaurant operations experience or direct support of multi-unit restaurant environments required.
* Experience with Toast POS configuration, implementation, support, or administration strongly preferred.
* Experience with software testing, deployments, system integrations, and vendor management preferred.
* 2+ years of restaurant technology, POS administration, or business application support experience.
* Previous restaurant operations experience or direct support of multi-unit restaurant environments required.
* Experience with Toast POS configuration, implementation, support, or administration strongly preferred.
* Experience with software testing, deployments, system integrations, and vendor management preferred.
Skills/Competencies/Certifications:
* Strong understanding of restaurant operations, including front-of-house and back-of-house workflows.
* Advanced knowledge of POS systems, hardware, software, and troubleshooting methodologies.
* Excellent analytical and problem-solving skills with strong attention to detail.
* Experience with application testing and quality assurance processes.
* Strong project management and organizational skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Effective verbal, written, and presentation communication skills.
* Knowledge of system integrations, data management, and reporting platforms.
* Familiarity with PCI compliance, security standards, and best practices for POS environments.
* Ability to build and maintain positive working relationships with restaurant operators, vendors, franchisees, and cross-functional teams.
* Strong understanding of restaurant operations, including front-of-house and back-of-house workflows.
* Advanced knowledge of POS systems, hardware, software, and troubleshooting methodologies.
* Excellent analytical and problem-solving skills with strong attention to detail.
* Experience with application testing and quality assurance processes.
* Strong project management and organizational skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Effective verbal, written, and presentation communication skills.
* Knowledge of system integrations, data management, and reporting platforms.
* Familiarity with PCI compliance, security standards, and best practices for POS environments.
* Ability to build and maintain positive working relationships with restaurant operators, vendors, franchisees, and cross-functional teams.
Working Conditions
* Periodic travel required to support restaurant locations, implementations, and training initiatives.
* Occasional evening, overnight, weekend, or early-morning work may be required to support deployments and maintenance windows.
* Ability to work effectively in both office and remote environments.
Skills Required
- 4+ years of restaurant technology, POS administration, or business application support experience
- Previous restaurant operations experience or direct support of multi-unit restaurant environments
- Bachelor’s degree in Information Technology, Hospitality Management, Business, or a related field, or equivalent education and relevant work experience
- Toast POS configuration, implementation, support, or administration experience
- Experience with software testing, deployments, system integrations, and vendor management
- Strong understanding of front-of-house and back-of-house restaurant workflows
- Advanced knowledge of POS systems, hardware, software, and troubleshooting methodologies
- Experience with application testing and quality assurance processes
- Knowledge of system integrations, data management, and reporting platforms
- Familiarity with PCI compliance, security standards, and POS environment best practices
- Ability to support periodic travel, after-hours maintenance, deployments, and training initiatives
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The Company
What We Do
Bear Mountain BBQ is a company dedicated to providing high-quality BBQ wood and flavor, operating 13 manufacturing plants throughout the United States. With a corporate office located in Colorado, they offer a broad spectrum of career opportunities for individuals passionate about BBQ. The company focuses on delivering the best wood and flavor for any grill, ensuring a high-quality experience for grilling enthusiasts everywhere.
