At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionThe Opportunity
Every role at Roche contributes uniquely to delivering greater value to healthcare systems. In this role, you will be the critical link ensuring our diagnostic solutions perform seamlessly where they matter most. You will join a highly collaborative, cross-functional network dedicated to providing elite-level technical resolve and ensuring a premium customer experience.
As a Application Specialist, you will:
Manage Advanced Inquiries: Process, track, and resolve moderate-to-high complexity customer inquiries, complaints, and system application anomalies with high technical accuracy.
Troubleshoot Complex Systems: Evaluate application behaviors, review testing parameters, and recommend prompt corrective actions to optimize laboratory workflows.
Formulate Action Plans: Partner closely with regional field service networks to identify persistent technical challenges and design structured plans that restore optimal operational performance.
Drive Escalation & Reporting: Proactively identify product quality trends, logging detailed technical errors inside our Customer Relationship Management (CRM) platform to fuel global product improvement.
Enable Knowledge Sharing: Foster a culture of learning by providing basic customer training sessions at our Scientific Center or collaborating on-site to mentor local service partners.
Empower Sales Teams: Support commercial excellence by contributing technical and laboratory layout insights during high-value customer workshops and vendor proposals.
Who You Are
You are a analytical problem-solver who thrives on unlocking solutions to complex technical challenges. You enjoy connecting with people, collaborating across diverse teams, and translating complicated data into clear, actionable advice.
To excel in this role, you bring:
Education: A University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering.
Experience: 3-5 years of hands-on experience within a clinical hospital laboratory, research setting, or professional customer support environment.
Technical Aptitude: Proven experience diagnosing and resolving analytical system errors or troubleshooting complex laboratory workflows.
Communication Skills: Strong interpersonal skills with professional proficiency in English (B1/B2 level or higher) to collaborate effectively with local and international stakeholders.
Mindset: A highly organized approach to work, with the ability to prioritize tasks independently while thriving inside a multicultural team ecosystem.
Mobility: Willingness and flexibility to travel locally and internationally to support on-site installations or attend global training programs.
Let’s thrive together in a culture built on trust, collaboration, respect, and high performance.
Note that a full job description is available at request.
Note that relocation benefits are not available for this role.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering
- 3-5 years hands-on experience in a clinical hospital laboratory, research setting, or professional customer support environment
- Proven experience diagnosing and resolving analytical system errors and troubleshooting complex laboratory workflows
- Professional proficiency in English (B1/B2 level or higher)
- Highly organized with the ability to prioritize tasks independently in a multicultural team
- Willingness and flexibility to travel locally and internationally for on-site support and training
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
