Application Specialist (Pharmacy)

Posted 17 Days Ago
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Bangkok, Phra Nakhon, Bangkok
1-3 Years Experience
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
The Role
The Application Specialist will lead the implementation of the TrakCare solution, ensuring it meets customer needs. Responsibilities include liaising with customers, conducting training and product demonstrations, managing change requests, and serving as a Subject Matter Expert. Strong communication skills and problem-solving aptitude are essential.
Summary Generated by Built In

 Job Summary

We are currently hiring Applications Implementation Specialists (with a Pharmacy or Hospital Operations background) to be based out of our Bangkok office.

Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.

The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.


Responsibilities

  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • Conduct individual and group training, product demonstrations and workshops as required
  • Implement and control change management requests from client
  • Deliver successful application implementation phases
  • Be a Subject Matter Expert (SME) for TrakCare implementations
  • If required, work with customers to identify potential changes within the parameters of the product
  • Other duties may be directed by the Company from time to time


Experience and Qualifications

  • General aptitude for solving problems and using technology to improve processes
  • We are particularly interested in individuals with a background in Hospital Pharmacy Operations, Nursing, Laboratory or who have had General Medical training.
  • Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
  • An understanding of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Strong communication and presentation skills (written and verbal)
  • Thai and English language required.


Education and Training

  • Clinical University Degree
About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

What the Team is Saying

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The Company
HQ: Boston, MA
1,800 Employees
Hybrid Workplace
Year Founded: 1978

What We Do

InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.

Why Work With Us

Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.

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InterSystems Teams

Team
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About our Teams

InterSystems Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. Once this period is up, they can drop down to 3 days in the office, one of which must be Monday.

Typical time on-site: 3 days a week
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