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Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Description –The Application Specialist delivers high‑quality, hands‑on training and application support across Elekta’s radiotherapy treatment and treatment‑planning systems (to include associated hardware and software products). By providing expert clinical and technical guidance, the specialist ensures strong customer adoption, safe and effective use of Elekta technologies, and measurable improvements in Customer Satisfaction and Net Promoter Score.
This is a field‑based role requiring regular travel to customer sites - primarily across East Europe. The specialist acts as a trusted partner to clinical users, supporting them throughout implementation, go‑live, and ongoing optimisation of radiotherapy workflows.
The role also plays a key part in capturing customer insights and communicating them effectively to Product Management and Project Management teams, helping shape product improvements and ensuring Elekta solutions continue to meet evolving clinical needs.
Responsibilities –Training & Customer Enablement
Provide market‑leading, tailored training to customers, colleagues, and distributor specialists across Elekta hardware, software, and treatment‑planning solutions.
Deliver on‑site and remote training that supports safe, efficient, and clinically effective use of Elekta products.
Actively manage customer evaluations and assessments to monitor trends in learner performance and satisfaction.
Customer Support & Relationship Management
Ensure customer requests are handled professionally, promptly, and in line with contractual obligations.
Maintain long‑term, positive relationships with customers, acting on feedback to drive improvements in NPS and Customer Satisfaction.
Actively contribute to overall Service delivery, ensuring customer expectations are consistently exceeded.
Cross‑Functional Collaboration
Provide professional assistance and support to Marketing/Sales, R&D, and international colleagues.
Support Marketing/Sales activities at exhibitions, conferences, and seminars when required.
Act as a conduit between customers and product development teams, proactively articulating regional requirements within the Product Change Process (PCP).
Insight & Continuous Improvement
Capture customer needs relating to training, workflow challenges, and product performance.
Communicate insights clearly and proactively to Product and Project Management teams to support product evolution and roadmap decisions.
Contribute to the development of training materials, documentation, and scalable enablement resources.
Education & Qualifications
BSc in Therapeutic Radiography, Healthcare Science (Radiotherapy Physics), Biomedical Engineering, or a similar discipline.
Extensive post‑qualification experience in a radiotherapy setting, including 3D and IMRT/VMAT treatment planning.
Experience in healthcare, computer science, or adult education, including at least one year of software‑training experience (healthcare/medical applications preferred).
Technical & Clinical Expertise
Proficiency with computerised treatment‑planning systems; experience with Monaco is preferred.
Strong clinical background in radiotherapy and a solid understanding of radiotherapy workflows.
Working knowledge of Elekta hardware and software products, with proficiency in assigned product specialties.
Experience with Microsoft Office, Citrix, and CLM systems.
Communication & Interpersonal Skills
Fluent in English with strong written and verbal communication skills.
Fluency in an additional European language is desirable.
Excellent presentation skills with the ability to communicate complex concepts clearly to groups.
Strong customer‑interaction skills, both face‑to‑face and via remote channels.
Other Competencies
Strong organisational skills with the ability to manage multiple customer engagements.
Proactive, collaborative, and able to work effectively across cross‑functional teams.
Customer‑centric mindset with a commitment to continuous improvement.
Travel Requirements
Ability to travel domestically and internationally up to 70% of the time.
Frequent travel across East Europe
Occasional travel across wider Europe to support other regional teams.
Travel may include customer sites, exhibitions, conferences, and internal meetings.
Skills Required
- BSc in Therapeutic Radiography, Healthcare Science (Radiotherapy Physics), Biomedical Engineering, or similar discipline
- Extensive post-qualification experience in a radiotherapy setting, including 3D and IMRT/VMAT treatment planning
- At least one year of software-training experience (healthcare/medical applications preferred)
- Proficiency with computerised treatment-planning systems
- Experience with Monaco treatment-planning system
- Working knowledge of Elekta hardware and software products and assigned product specialties
- Experience with Microsoft Office, Citrix, and CLM systems
- Fluent in English with strong written and verbal communication skills
- Fluency in an additional European language
- Ability to travel domestically and internationally up to 70% of the time
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
Elekta Insights
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
