Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems.
Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users.
Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders.
Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences.
Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides.
Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling.
Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications.
Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.
8-13 years of experience in application production support or a related role.
Strong understanding of software development lifecycle and DevOps principles.
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP.
Proficiency in at least one scripting language (e.g., Python, Bash).
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana).
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
A passion for AI and machine learning.
Bonus Points:
Experience with generative AI models and algorithms (e.g., GANs, VAEs, Transformers).
Knowledge of MLOps principles and practices.
Experience with containerization technologies (e.g., Docker, Kubernetes).
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field
- 8-13 years of experience in application production support or a related role
- Strong understanding of software development lifecycle and DevOps principles
- Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP
- Proficiency in at least one scripting language (e.g., Python, Bash)
- Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana)
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- A passion for AI and machine learning
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
