The Application Production Support Analyst is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment.
Qualifications:
- 4+ years of experience in Application Production Support, SRE, or related technology support functions.
- Strong understanding of production support processes, incident management, change management, and problem management.
- Experience supporting business-critical applications within financial services environments.
- Good understanding of financial markets, particularly Equities and Fixed Income trading workflows.
- Proven track record of driving process standardization, automation, and operational improvements.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Excellent stakeholder management, communication, and interpersonal skills.
- Experience leading major incident calls and interacting with global business and technology stakeholders.
Technical Skills : Unix, Shell Scripting, GENEOS ITRS, Autosys, GRAFANA,SQL, Infrastructure knowledge, Data streaming tools and technology, System design, Open shift, ECS, ELK Tool , Release Engineering Support, Troubleshooting and major incident triage capability, working knowledge on automation tools, good domain knowledge of Equities and Fixed income trading flow.
AI Tool Experience :Good to have hands-on experience using AI-powered engineering and developer productivity tools such as Devin, GitHub Copilot, Microsoft Copilot, or similar AI assistants to accelerate troubleshooting, root cause analysis, incident resolution, log analysis, code review, automation development, and production support activities.
Soft Skill : Excellent Communication Skill, Able to lead major incident call and speak with global stake holders.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 4+ years of experience in Application Production Support, SRE, or related technology support functions
- Strong understanding of production support, incident management, change management, and problem management
- Experience supporting business-critical applications in financial services environments
- Understanding of financial markets, particularly equities and fixed income trading workflows
- Experience driving process standardization, automation, and operational improvements
- Strong analytical, problem-solving, and decision-making skills
- Ability to manage multiple priorities in a fast-paced, high-pressure environment
- Excellent stakeholder management, communication, and interpersonal skills
- Experience leading major incident calls and interacting with global business and technology stakeholders
- Experience with Unix and shell scripting
- Experience with GENEOS ITRS, Autosys, Grafana, and SQL
- Infrastructure knowledge and experience with data streaming tools and technologies
- Experience with OpenShift, ECS, and ELK
- Release engineering support, troubleshooting, and major incident triage capability
- Working knowledge of automation tools
- Hands-on experience with AI-powered engineering or developer productivity tools such as Devin, GitHub Copilot, or Microsoft Copilot
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
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