Application Expert Mass Spectrometry (d/m/f)

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 Location:  Meylan, France
 

At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
 

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We are building a team of ‘Mass Spectrometry Service Experts’ - technicians and scientists - who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the cross-country support remotely and on-site in Europe and Middle East.  Do you feel the passion, and would you like to be part of this new exciting journey?

Purpose:

We are currently seeking a highly skilled and experienced Application Expert with mass spectrometry (MS) experience and/or liquid chromatography (LC) knowledge to join our international team. As an Application Expert, you will be responsible for providing comprehensive cross-border support to our customers in hospitals and commercial laboratories and to our field service colleagues in Europe and the Middle East. This role involves remote- and on-site service activities including handling inquiries, troubleshooting failures, conducting trainings, and ensuring information and knowledge transfer. 

Main Responsibilities:

• You will handle customer and staff inquiries through phone, digital tools, and written communication.

• You will identify and troubleshoot failures remotely and manage complex complaints.

• You conduct customer and staff training on the new Roche Mass Spec analyzer. 

• You support product updates, launches and monitoring.

• You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures

Who you are:

• Bachelor's/Master's Degree in natural sciences (e.g., biology, chemistry) 

• Extended experience in the medical or technical environment, with focus on quantitative mass spectrometry and / or liquid chromatography

• Strong application knowledge in medical analysis systems and quality assurance; IT knowledge (connections and network) and engineering experience are appreciable

• Excellent communication capability and ability to work effectively in an intercultural team environment; high conflict resolution skills

• Proficiency in building productive customer relationships within a complex matrix environment

• Proficient/advanced problem-solving skills and ability to work under pressure.

• Fluency in both French and English is mandatory

• Flexible approach to work and travel to and around Europe and the Middle East, based on European working hours
   

Availability to travel up to 25% of the time.
You are based in our Regional Customer Support Center in Meylan (France).

If you are a highly motivated and experienced Mass Spectrometry Application Expert with a passion for providing exceptional customer support and possess the necessary applicative expertise, we would love to hear from you. Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals. 

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.