Application Engineer

Job Summary 

The Application Engineer role will design, deploy, and manage desktop client configurations and application lifecycles across a primarily Windows-based enterprise environment. This role focuses on modern endpoint management using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM), with limited support for macOS endpoints. Requires experience delivering secure, reliable, and scalable client solutions. 

The Application Engineer reports to the IT Service Operations Manager.  

About UFCU (DO NOT EDIT - keep intact for all roles) 

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.  

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: 

Purposefully Member-Obsessed 

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. 

Possibilities Reimagined 

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. 

Performance Excellence Rooted in Unwavering Integrity 

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. 

Essential Functions 

• Design, deploy, and maintain desktop client configurations using Microsoft Intune and MECM for Windows endpoints (approximately 95% of client population). 

• Manage application packaging, testing, deployment, updates, and retirement for Windows desktop applications. 

• Develop and maintain device compliance, configuration profiles, security baselines, and application deployment strategies. 

• Support and manage a small macOS footprint (approximately 5%) using Intune, Moysle, or similar MDM tools. 

• Troubleshoot deployment, configuration, and performance issues across Windows and macOS endpoints. 

• Create and maintain automation and scripts (PowerShell preferred) to improve reliability, efficiency, and standardization. 

• Partner with security, infrastructure, and service desk teams to ensure endpoint configurations meet organizational security and compliance requirements. 

• Participate in OS lifecycle management, including Windows feature updates, patching, and image optimization. 

• Document standards, processes, configurations, and troubleshooting procedures. 

• Evaluate and implement new endpoint management features and best practices within the Microsoft ecosystem. 

Other  

• Adheres to all company policies, procedures, and business ethics codes. 

• Completes required regulatory training as assigned. 

• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. 

Knowledge/Skills/Abilities  

Knowledge 

• Knowledge of Desktop Engineering best practices and implementation in both Microsoft MECM and InTune.  

• Experience prioritizing tasks based on criticality and impact 

Skills 

• Ability to build deployment packages for security and feature updates for both native and third-party software.  

• Ability to build and maintain automation scripts using Powershell or similar technologies.  

Abilities  

• Ability to work with other technology teams to support their needs including but not limited to application teams and IT Security.  

• Ability to collaborate with IT Leadership to better understand and deliver upon their needs.  

• Ability to be hands on and detail oriented. 

Core Competencies  

• Demonstrating Member Obsession 

• Puts themselves in the Member’s shoes 

• Looks for friction points 

• Makes it personalized and easy 

• Demonstrating Performance Excellence 

• Sets standards for elevating excellence 

• Ensures elevated quality 

• Takes responsibility  

• Conducts continuous improvement 

• Demonstrating Innovation 

• Challenges current thinking 

• Approaches change with a positive mindset 

Experience 

Minimum Requirements 

• 3+ years of experience in desktop client engineering or end-user computing roles 

• Strong hands-on experience with Microsoft Intune and MECM (Current Branch). 

• Advanced knowledge of Windows 10/11 configuration, deployment, and troubleshooting. 

• Experience with application packaging technologies (e.g., MSI, MSIX, Win32 apps). 

• Strong scripting skills, particularly PowerShell. 

• Familiarity with Azure AD / Entra ID, Conditional Access, and modern device management concepts. 

• Experience supporting macOS endpoints in an enterprise environment. 

• Understanding of endpoint security principles and integration with Microsoft Defender or similar tools. 

• Bachelor’s degree in computer science or computer information systems or equivalent experience 

• Excellent documentation, communication, and collaboration skills. 

• High School Diploma or Equivalent 

• Must be bondable  

Preferred Requirements  

• Hands-on experience managing macOS with Intune, Moysle, or similar tools. 

• Experience with Autopilot, Windows Update for Business, and cloud-first endpoint strategies. 

• Knowledge of third-party patching tools and enterprise application deployment workflows. 

• Microsoft certifications related to endpoint management (e.g., MD-102, MS-102, or equivalent). 

• Experience in large-scale enterprise or hybrid environments. 

Physical Demands 

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.   

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.   

• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.  

Work Environment 

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.   

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.  

• This position may involve periodic stressful conditions. 

• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. 

• May occasionally move from one work location/branch to another. 

• Public contact position, requiring appropriate professional appearance. 

• Frequent computer use at a workstation of up to two hours at a time. 

• The noise level in the work environment is usually moderate. 

• Enterprise client environment with approximately 95% Windows and 5% macOS endpoints. 

• Hybrid on-premises and cloud-based infrastructure. 

• Collaboration with infrastructure, security, and operations teams.