Jobs at UFCU

Leads UFCU’s mortgage lending compliance and quality control program. Manages the compliance team, oversees HMDA, fair lending, ECOA, mortgage QC, advertising review, audits, examinations, remediation, regulatory change management, risk analysis, policies, procedures, training, reporting, and process improvements. Partners with Legal, Lending, Risk, Audit, regulators, and business leaders to maintain effective controls and support compliant organizational growth.

Leads UFCU’s enterprise AI and analytics strategy, managing data science, machine learning engineering, and analytics teams. Owns end-to-end delivery of predictive, generative AI, LLM, RAG, and conversational solutions, including architecture, modeling, deployment, MLOps, governance, and monitoring. Partners with executives and business units to prioritize high-value use cases, manages budgets and resources, establishes technical standards, mentors teams, and ensures production-quality outcomes using Databricks and modern cloud technologies.

Maintains, monitors, and supports enterprise software applications, SaaS solutions, on-premises systems, workflows, and related IT components. Troubleshoots issues, analyzes requirements, configures and enhances applications, supports deployments and testing, manages vendor relationships, applies security patches, and develops documentation and process guidelines. Partners with business and technical stakeholders, particularly lending and collections teams, to automate and improve processes while ensuring regulatory compliance.

Leads lending compliance and quality control teams, oversees regulatory change management, monitoring, testing, audits, examinations, issue remediation, and policy development. Advises business leaders on mortgage or consumer lending requirements, evaluates compliance risk, reviews communications, and translates regulations into practical controls and processes. Manages stakeholders, regulatory inquiries, corrective actions, and continuous improvement of the credit union’s compliance management program.

Performs mortgage quality control reviews before and after closing, portfolio and declined-loan reviews, investor and vendor QC responses, regulatory compliance checks, reporting, defect tracking, and process documentation. Manages vendor oversight, supports builder approvals, interprets Fannie Mae, Freddie Mac, ECOA, and HMDA requirements, and provides guidance and training recommendations to junior staff and internal partners.

Lead day-to-day execution of fintech experiments and pilots: define scope, hypotheses, success metrics, run agile ceremonies, manage pod backlog, coordinate dependencies, and transition validated initiatives to implementation while ensuring compliance and member-centered outcomes.

Provides personalized investment and retirement planning to members, non-members, and employees. Analyzes financial goals, recommends investment strategies and products, manages client relationships, prospects for new business, meets sales quotas, conducts financial seminars, trains branch teams, and maintains compliance with FINRA, SEC, broker-dealer, and applicable financial regulations.

Coordinates cybersecurity governance, risk, and compliance activities, including audits, due diligence, evidence collection, remediation tracking, documentation lifecycle management, process development, security awareness training, and phishing simulations. Maintains cybersecurity records, dashboards, metrics, and reporting while partnering with Information Security, Risk, Audit, Compliance, Legal, HR, Technology, and business stakeholders. Supports regulatory requirements and continuous improvement of cybersecurity processes and controls.

Leads a team delivering enterprise APIs, integrations, and microservices using MuleSoft, C#/.NET, Kubernetes, and Azure. Owns platform architecture, governance, security, reliability, observability, CI/CD, incident response, and operational readiness. Manages roadmap execution, architecture reviews, engineering standards, stakeholder communication, hiring, coaching, and contractor resources. The role requires hybrid work in Austin, Texas, with occasional after-hours incident response.

Builds and maintains relationships with high-net-worth clients through comprehensive financial planning, investment recommendations, account reviews, and personalized service. Analyzes financial circumstances, executes investment transactions, explains tax and securities considerations, and supports client wealth accumulation and transfer. Drives practice growth through business development, workshops, cross-selling, community visibility, and collaboration with credit union leaders while maintaining regulatory compliance and current investment knowledge.

Develop strategic advertising concepts and copy across email, social, digital display, radio, video, articles, and branch signage. Maintain UFCU’s brand voice, support campaign development, collaborate with designers and marketing partners, and create engaging, data-informed communications that drive member engagement, purchase behavior, and brand perception.

Lead implementation and operationalization of Responsible AI and AI governance across the AI lifecycle, embedding controls into delivery processes, assessing vendor and model risk, monitoring performance and drift, and partnering cross-functionally to translate regulations into policies, playbooks, and training that enable safe, ethical, and compliant AI adoption.