Application Engineer

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The Sales Application Engineer will work with teams to determine, create, and deliver configured product and system quotations. This position will be directly responsible for understanding customer requirements, determining the proper solution, and delivering a competitive solution in the required time to meet the needs of the customer.
This position is also responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company services as well as team members.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Work with clients to understand the requirements of requested products or systems to be configured and quoted.
• Work collaboratively with agents and customers to align our offering, understand customers' timelines and competitive situation.
• Collaborate cross-functionally to make sure all required stakeholders are aligned with the proposed solution and timeline.
• Provide a central point of contact to engage with supporting departments and suppliers as necessary.
• Create quotes and work with sales and product management on agreed margins.
• Work with our in-house system to send reports and commitments to clients.
• Ensure work is delivered to the agreed service level.
• Obtain and maintain current information on market-level pricing and competition.
• Administer orders with special instructions and documentation requirements.
• Expedite project orders and prepare required client reports.
• Communicate with all departments involved in completing quotations.

EDUCATION:

• Bachelor’s degree in a related engineering, manufacturing, or business area required

MANAGEMENT:

This position has no direct reports

EXPERIENCE AND REQUIRED SKILLS:

• 5+ years technical work experience
• Ability to anticipate and solve practical problems and resolve technical and customer related issues.
•  Strong written, verbal and presentation communication skills.
• Superior organizational, analytical and time management skills.
• Ability to work effectively with people at all levels.
• Proficient in MS Office products (Excel, Word, PowerPoint).
• Able to identify, analyze and work through problems as they arise, and communicate thoroughly to all stakeholders.
• Demonstrated customer service skills and customer service etiquette.
• Knowledge to qualify engineering specifications to system applications, functions, markets, and materials.
• Knowledge and experience with Commercial and Industrial piping systems.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to manage and maintain several portfolios for various clients at the same time
• Good team player, honest, and willing to be cooperative with fellow colleagues.

Physical Requirements:

• Works in an office environment and could require some exposure to plant floor

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.