Application Engineer

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We're looking for an Application Engineer to join our team.
Day to Day You'll Be:

• Configure and maintain application processes and services including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Define and document standard operating principles and maintenance procedures.
• Identify operational process gaps and contribute to their resolution.
• Provide input into the technical architecture and technology roadmap.
• Produce and maintain operational technical documentation.
• Independently analyse and solve complex problems where a precedent may not exist.
• Assist developers with complex monitoring refinements.
• Provide technical consultancy and knowledge support to the wider business.
• Manage external third-party relationships as and when required.
• Collaborating with Delivery teams to proactively support, monitor, troubleshoot and remediate cloud platform issues ensuring performance and stability (all environments).
• Collaborating with Delivery teams to adopt and maintain build & release pipelines including any pipeline testing frameworks adhering to global standards.
• Collaborating with Delivery teams to proactively support, monitor, troubleshoot and remediate application issues to ensuring their performance and stability.
• Independently analyse and solve complex problems throughout all environments.
• Continually improve monitoring, logging and alerting dashboards and metrics through true observability frameworks.
• May also include travel to other TransUnion sites and unsociable hours up to and not limited to 24/7 and on call support.

Essential Skills & Experience:

• In depth knowledge of providing technical support of business critical applications on multi-tiered environments across Windows Server and Linux platforms hosted on-premise, in Azure and AWS.
• Experience of using monitoring, observability and troubleshooting tools including but not limited to Nagios, Splunk, What's Up Gold, SCOM, Prometheus, Grafana and OpenTelemetry.
• Experience of troubleshooting complex applications and services written in .Net and PHP.
• Experience of scripting technologies including PowerShell and Bash.
• Experience of Disaster Recovery methods and processes.
• Excellent troubleshooting and problem-solving skills to identify root cause and permanent resolution.
• Strong organisational and time management skills.
• Able to identify and manage risks within line of business.
• Ability to assess change requirements and implement in accordance with a change management process.
• Excellent documentation, interpersonal and communications skills with the ability to communicate at all levels.
• Hands on experience using ITSM ticketing and workflow systems.
• Ability to define and deliver operational learning paths.
• Experience of collaborating with multiple disciplines including but not limited to Architecture, Developers, and information Security.
• Ability to identify, define and deliver operational service improvements.
• Familiarity with use of source control including branching, workflow, peer reviews etc.
• Good understanding of DevOps, Agile, Scrum, Kanban processes and methodologies.

Desirable Skills & Experience:

• An understanding of the ITIL framework.
• Experience of providing technical support within the financial services industry.
• Knowledge of orchestration and deployment pipeline tools such as Kubernetes and Harness.
• Completion of or working towards the AWS Cloud Practitioner and AWS SysOps Administrator certifications.

Impact You'll Make:
What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Engineer, Applications Support