Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
場所: 名古屋または東京
事業部概要
このポジションはNovanta社のATI/Celeraビジネスユニット（ロボティックス＆オートメーションチーム：R&A）内となります。
ATIインダストリアル・オートメーション社は、ロボットのエンドエフェクタ技術の世界的リーダーです。1989年以来、ATIは卓越したエンジニアリング、優れた品質、顧客中心のサポートへの取り組みを通じて、最も信頼性の高いオートメーションソリューションの革新と継続的な改善に取り組んでいます。
Celera Motion は、先進的な産業および医療 OEM に、競争上の優位性がある製品を提供する世界的な大手サプライヤーです。
Celera Motion の一貫したビジョン、優れた技術、コンサルティングチームのアプローチ、そしてクラス最高の信頼性により、当社は最も困難なモーションコントロールの問題を解決するための信頼できるパートナーとなっています。
ポジションの詳細
アプリケーション・エンジニア（AE）は、ATIおよびCelera製品の販売、技術サポートおよびアプリケーション・サポートを担当します。お客様のアプリケーションを評価し、製品の使用方法、モデルやオプションの選択に関する提案を行い、技術的な質問や問題に関してお客様をサポートします。 また、販売部門に技術的な支援を提供し、新たな販売の創出をサポートします。 顧客先でのオンサイトサービスを提供、また、品質問題に関して関連部署と連携し顧客をサポートします。 営業、マーケティング、技術、品質、生産などの社内チームと顧客との定期的かつ効果的なコミュニケーションは、個人およびチームの成功に不可欠です。また、アフターサービスとして製品の品質や法令に関する要求に対し、レポートを作成することも対応します。
主な責務
- 顧客とアプリケーション要件を定義し、ATI/Celera製品を選択
- 技術的な質問や問題のトラブルシューティングで顧客を支援
- サポートと問題解決のために、製品マネージャー、製造、品質、エンジニアリングと調整
- サービス、トレーニング、トラブルシューティングのために顧客先を訪問
- 技術的な営業プレゼンテーションでアカウントマネージャーをサポート
- 製品の品質や法令に関する要求に対し、トラブル報告書や非該当証明書の作成などアフターサービスに対応
- 出張報告書およびサービス報告書を作成し、ATI/Celera データベースにすべての顧客とのやり取りを記録
必要な経験、学歴、スキル、トレーニングおよび能力
- 大卒以上。機械工学または電気工学
- 自動車製造、ロボットおよびオートメーション製品、半導体製造、ラボおよび診断、医療機器製造のうち少なくとも2つの市場に関する知識を有すること。
- 製品テクニカルサポート、トラブルシューティング、サービス、トレーニングの経験
- ドライブ、エンコーダ、モーター、制御技術に関する知識は必須
- CAD / Solid Worksの経験
- ロボットプログラミング経験
- TOEIC600点以上
Travel Requirements
- 日本国内への出張は50％、米国や中国への出張は年1～2回程度。
Location: Nagoya or Tokyo
Business Unit Overview
This position is part of Novanta’s World of ATI/Celera (Robotics & Automation: R&A) business unit.
ATI Industrial Automation is the world’s leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.
Celera Motion is a leading global supplier of core technology solutions that give advanced industrial and medical OEMs a competitive advantage.
Celera Motion’s cohesive vision, superior technologies, consultative team approach and best-in-class reliability make us the trusted partner in solving most challenging motion control problems.
Summary
The Application Engineer (AE) is responsible for technical service and application support before and after the sale of ATI and Celera products. The AE evaluates customer applications and makes recommendations for product use, model and option selection, and assists customers with technical questions and issues. The AE offers technical assistance to the sales department supporting the generation of new sales. The AE works with engineering to develop specifications in support of new product creation and development for customers. The AE provides on-site service and assistance at customer locations. Regular and effective communications within the customer base and internal teams including sales, marketing, engineering, quality and production are critical to individual and team performance success. AE also provides after-sales service by preparing reports on product quality and legal requirements.
Primary Responsibilities
- Define application requirements with customers and select ATI/Celera products.
- Assist customers with technical questions and troubleshooting of issues
- Coordinate with product manager, manufacturing, quality, and engineering for support and issue resolution.
- Travel to customer sites for service, training, and troubleshooting.
- Support account managers with technical sales presentations.
- Respond to complaints about product quality and handle after-sales matters such as creating certificates of conformity.
- Write trip and service reports and log all customer communication in ATI/Celera database
Required Experience, Education, Skills, Training and Competencies
- Bachelor’s degree in engineering from an accredited institution, preferably mechanical or electrical engineering.
- Market know-how in at least 2 of the following markets: automotive manufacturing, robotic and automation products, semiconductor manufacturing, lab and diagnostics, and medical device manufacturing.
- Previous product technical support, trouble shooting, service and / or training experience
- Knowledge of drive, encoder, motors and controls technology is a must
- CAD / Solid Works experience
- Robot programming experience
- TOEIC score of 600 or above
Travel Requirements
- Domestic regional travel within Japan is required 50%, with occasional travel to the US and/or China for training, approximately 1-2 times per year.
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Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Top Skills
What We Do
Novanta delivers innovations that matter for its medical and advanced industrial OEM customers. If you have a passion for solving complex technical problems that lead to breakthrough performance and that enhance people's lives, come join our growing team.
Here is a sample of the many exciting applications we serve:
• Innovations that ensure the safety of patients and efficient workflows in hospitals using our novel RFID technology
• Innovations in additive manufacturing, also known as 3-D metal printing, using our lightning fast lasers and laser beam steering sub-systems
• Innovations in minimally invasive surgery using our highly reliable insufflators, pumps and visualization systems
• Innovations in robotics and automation using our precision motors, encoders and drives for superior accuracy
• Innovations in smartphone production using our fast, accurate lasers and laser beam steering equipment along with our precision motion systems
The driving force behind our growth is the team of talented professionals who share our commitment to our values, and our passion for innovation and for our customers’ success.
Novanta has deep expertise in precision medicine and manufacturing, medical solutions, and robotics and automation:
Precision Medicine and Manufacturing:
• Continuous wave, ultrafast and CO2 lasers, along with laser beam steering components and sub-systems
Brands: ARGES, Cambridge Technology, Laser Quantum, Synrad
Medical Solutions:
Minimally Invasive Surgery:
• Insufflators, pumps and disposable tube sets; medical visualization systems, video processing and wireless imaging
Brands: NDS, Med X Change, Reach Technology, WOM
Detection & Analysis:
• RFID readers, machine vision solutions, barcode scanning, light and color measurement
Brands: JADAK
Robotics and Automation:
• Motors, encoders, servo drives, air bearing systems and integrated mechatronic solutions
Brands: ATI, Celera Motion (inc. Applimotion, Ingenia, MicroE, Zettlex, Westwind)
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