The Role
Provides pre- and post-sales technical support for gear-cutting machines, including feasibility studies, customer presentations, training, commissioning, troubleshooting, and process optimization. Develops machine applications, conducts component trials, and supports new product development. Analyzes engineering drawings, electrical schematics, manufacturing processes, customer requirements, and machine configurations. Creates technical documentation, collaborates with sales and product teams, supports SPC activities, and travels to customer sites for installations and technical assistance.
Summary Generated by Built In
Academic Background: Diploma / Bachelor’s Degree in Mechanical Engineering
Preferred Industry : Gear Cutting Machine tool industry
Work Experience: 2 to 4 years
Main Task:
Customer Support:
- Providing pre-sales technical support, including feasibility studies and presentations to customers.
- Offering post-sales support, including training,troubleshooting, and resolving process-related issues at customer sites.
- Conducting machine commissioning and ensuring optimal performance.
Application Development:
- Developing and optimising applications for existing machines.
- Assisting in the development of new gear cutting machine products.
- Conducting component trials and prove-outs.
Technical Expertise:
- Analysing engineering drawings, electrical schematics, and manufacturing processes related to gear cutting.
- Understanding customer requirements and translating them into machine configurations and process parameters.
- Providing technical documentation like offers, control plans, and cycle time studies.
Collaboration and Communication:
- Collaborating with sales and product development teams to address customer needs and provide feedback.
- Maintaining clear communication with customers to address queries and provide solutions.
- Representing the company at exhibitions and industry events.
Competencies Required:
Gear Manufacturing Process Knowledge:
--Understanding of various gear types (spur, helical,bevel, etc.), gear cutting methods (hobbing, shaping,grinding, etc.), and the associated tooling, fixtures,and setup procedures.
Machine Operation and Setup:
--Familiarity with operating and setting up gear cutting machines, including CNC controls (Fanuc, Siemens,etc.).
CNC Programming:
--Proficiency in programming gear cutting machines,including part programming and understanding of different CNC control systems.
Troubleshooting and Diagnostics:
--Ability to diagnose and troubleshoot issues related to machine performance, process parameters, and product quality.
Metrology and Inspection:
--Knowledge of gear metrology principles, inspection equipment (CMMs, gear checkers), and the ability to interpret measurement data.
Skill Required:
Communication Skills:
--Excellent verbal and written communication skills to interact with customers, explain technical concepts,and collaborate with internal teams.
Customer Focus:
--Understanding customer needs and providing technical support to ensure customer satisfaction.
Adaptability and Flexibility:
--Willingness to adapt to changing customer requirements and work in a dynamic environment.
Willingness to Travel:
--Ability to travel to customer sites for installations,training, and troubleshooting.
Knowledge on SPC :
--Ability to prove machine for statistical process control (SPC)
Work Location : Peenya/Dabaspete, Bangalore.
Skills Required
- Diploma or Bachelor's Degree in Mechanical Engineering
- 2 to 4 years of work experience
- Knowledge of gear manufacturing processes, gear types, cutting methods, tooling, fixtures, and setup procedures
- Familiarity with operating and setting up gear-cutting machines and CNC controls such as Fanuc and Siemens
- Proficiency in CNC programming and part programming
- Ability to troubleshoot machine performance, process parameters, and product quality issues
- Knowledge of gear metrology, CMMs, gear checkers, and measurement data interpretation
- Ability to prove machines for statistical process control (SPC)
- Excellent verbal and written communication skills
- Willingness and ability to travel to customer sites
- Experience in the gear-cutting machine-tool industry
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The Company
What We Do
UCAM Pvt. Ltd. is an Indian industrial manufacturing company specializing in high-precision CNC rotary tables, CNC tilting tables, and related automation solutions. The company provides complex indexing and machining solutions for precision engineering applications, supporting four- and five-axis machining. Its products and services serve machine builders and manufacturers requiring advanced tooling, rotary positioning, and high-accuracy machining capabilities.
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