Application Engineer - SLIMS Software

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more info on Agilent? Check out www.agilent.com!

This is an excellent opportunity for someone who has a keen interest in Lab Informatics and seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success.

We are looking for individuals who want to further establish themselves as Application Engineer as part of the Customer Success team to support our valued customers across our Lab informatics product solutions in Ghent, Belgium or Lausanne, Switzerland. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can-do approach.

Role:
The successful candidate will have the unique opportunity to deliver and implement client service solutions to ensure the customer gains the full advantage of the software. Our new colleague Applications Engineer will work with our SLIMS (LIMS and ELN) platform and will be part of both our local and global dynamic team. 

SLIMS is a platform that allows supervising all stages a sample follows to the final result. SLIMS captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report. 

If you decide to join our team you will be working closely together with our clients. The tasks to be performed are multifaceted and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. Want to learn more about SLIMS? Visit Agilent SLIMS for more information and even some videos.

As a SLIMS Application Engineer you will 

• analyze customer's needs, and translate this into SLIMS workflows
• configure the SLIMS platform to match the lab's requirements
• build plugins for connecting instruments or displaying custom forms or portals
• act as the customer voice to influence future product design to meet customer needs
• script a lab's in-silico tools into our integration framework 

This position can either be based in Ghent, Belgium or Lausanne, Switzerland in our hybrid model (3 days onsite, 2 days remote)

Qualifications

• Bachelor’s or Master’s Degree in life sciences or similar, or alternatively solid relevant experience in this application engineer field.
• You are customer focused, work independently, with sense of initiative and a hands-on approach
• You are a teammate, assist and review colleagues’ work and share obtained knowledge and performed activities
• You have a strong affinity for software
• You have knowledge of programming languages such as Java or Python with proven coding skills
• Able to travel up to 50% of your time to our customer sites
• Knowledge of databases, operating systems (Linux & Windows), and networking 
• Excellent communication skills, both verbal and written in English – Dutch, French or German is a plus
• Strive to provide excellent customer support
• Excellent problem solving, analytical skills and technical troubleshooting skills
• Laboratory experience whether it be in Analytical, Biobanks, Pharma, Biopharma, Genomics, NGS, etc is a plus

We offer:

• Agilent offers core global benefits to all staff - but in addition to this, the business offers Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
• An opportunity for you to grow within a world-class company to develop your skills 
• The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required25% of the Time

ShiftDay

DurationNo End Date

Job FunctionServices & Support