The Role
Provides technical and application support for OMICRON high-voltage testing products across China. Responsibilities include troubleshooting, testing consultation, customer training, technical documentation, product demonstrations, industry engagement, and on-site commissioning and fault analysis. The role supports testing of transformers, instrument transformers, GIS, circuit breakers, cables, rotating machines, and other substation equipment, while collaborating with sales, partners, and international technical teams.
Summary Generated by Built In
What is this position about?
ESSENTIAL JOB FUNCTIONS
Customer Technical & Application Support
- Provide professional technical support and troubleshooting services to customers in China via phone, email, and remote support.
- Support the application of OMICRON high-voltage testing products, including testing of transformers, instrument transformers, switchgear, rotating machines, and related power equipment.
- analyze and resolve complex technical issues with local and international technical teams independently or collaboratively
- Provide customers with testing solutions, application consulting, and best-practice recommendations.
- Work closely with the sales team and partners to deliver both pre-sales and post-sales technical support.
Application Development & Knowledge Management
- Monitor industry trends and provide technical input for new product development, marketing initiatives, and application innovations.
- Develop and continuously improve application guides, testing procedures, and case studies.
- Prepare technical articles, application reports, and industry-related technical materials.
- Contribute to the development of technical knowledge bases and best-practice sharing.
Technical Promotion & Industry Engagement
- Support product launches, marketing campaigns, and sales activities.
- Participate in product demonstrations, user meeting, technical training sessions, seminars, and industry exhibitions.
- Conduct technical exchanges and application training for customers, partners, and industry experts.
- Deliver technical presentations at industry forums, technical conferences, and academic seminars to enhance OMICRON's brand presence and technology leadership.
On-Site Technical Services
- Provide on-site technical support and application services to customers.
- Perform field work related to high-voltage testing, including equipment commissioning, testing guidance, and fault analysis.
- Support the implementation of key projects and the resolution of complex on-site technical issues.
- Assist customers in improving testing efficiency and equipment reliability.
Other Responsibilities
- Assist in maintaining and updating customer and project records in the CRM system.
- Complete other assignments as directed by the Country Manager of China.
What We Are Looking For
KNOWLEDGE, SKILLS AND ABILITIES
- Bachelor's or Master's degree in Electrical Engineering or a related discipline.
- Minimum 5 years of experience in high-voltage equipment testing within the power industry.
- Solid theoretical knowledge and practical experience in high-voltage electrical testing.
- Familiarity with primary equipment testing and condition assessment in substations.
- Hands-on experience with testing technologies for transformers, instrument transformers, GIS, circuit breakers, power cables, and related equipment.
- Thorough understanding of high-voltage testing principles and relevant international and national standards.
- Strong technical analysis, troubleshooting, and problem-solving skills.
- Ability to independently plan and execute testing projects.
- Excellent technical writing and communication skills.
- Strong hands-on capabilities and extensive field engineering experience.
- Ability to quickly learn and adapt to new technologies, products, and applications.
- Good command of spoken and written English
- Ability to read and understand English technical documentation and communicate effectively with international teams.
Work Location
Shanghai or Nanjing, China
This is not an exhaustive list of all duties and responsibilities. OMICRON reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
What makes us a great place to work?
What makes us a great place to work?
- A unique organizational culture based on trust, personal freedom and individual responsibility
- A work environment with a strong focus on sustainability, diversity and flexible time management
- State-of-the-art infrastructure and professional teams who enjoy their work
- A creative and international environment in which innovative ideas are valued
- A free lunch and many other benefits for your work/life balance
OMICRON Power Technologies Consulting (Shanghai) Co., Ltd.
Human Resources
At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.
Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.
Skills Required
- Bachelor’s or master’s degree in Electrical Engineering or a related discipline
- At least 5 years of experience in high-voltage equipment testing within the power industry
- Theoretical knowledge and practical experience in high-voltage electrical testing
- Familiarity with primary equipment testing and condition assessment in substations
- Hands-on experience testing transformers, instrument transformers, GIS, circuit breakers, power cables, and related equipment
- Understanding of high-voltage testing principles and relevant international and national standards
- Strong technical analysis, troubleshooting, and problem-solving skills
- Ability to independently plan and execute testing projects
- Excellent technical writing and communication skills
- Strong hands-on capabilities and extensive field engineering experience
- Ability to learn and adapt to new technologies, products, and applications
- Good spoken and written English
- Ability to understand English technical documentation and communicate with international teams
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The Company
What We Do
OMICRON serves the electrical power industry with innovative products and services for testing, diagnostics, and monitoring of assets worldwide, aiming to make electricity generation, transmission, and distribution safe, secure, and reliable.
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