POSITION SUMMARY
Application Engineer - IT Racks and Cabinets provide technical pre-sales support to targeted partners & national resellers for IT server cabinet sales application or datacenter rack infrastructure offerings. This position provides configuration assistance or actual product configuration development, interaction with national resellers technical teams on their customer application requirements, bid spec reviews and compliance documentation, and competitive cross-reference inputs. In addition, provide technical guidance or clarification to national reseller sales teams on how to best position information for effective selling. This position will primarily interface with the national reseller technical teams, national reseller sales teams, and the Vertiv Sales teams.
RESPONSIBILITIES
- Provide technical pre-sales support between Vertiv and targeted resellers.
- Provide pre-sales quality technical application support to sales personnel and customers. Support the proper selection and sizing of products and accessories, accurately explain and discuss product features and applications, and support sales efforts and facilitate order capture rates.
- Collaborate with sales personnel to identify requirements and provide quotations for custom configurations.
- Collaborate and communicate closely with Vertiv field sales teams supporting same opportunity.
- Review or generate the optimized Vertiv configuration to solve a specific national reseller opportunity set of application requirements.
- Assist in technical sales positioning on proposals considering specifications, competition, winning criteria (e.g. price or performance or efficiency or footprint).
- Provide technical sales support to targeted national resellers via training and presentations.
- Serve as escalation point for national resellers on basic technical pre-sales questions.
- Assist in defining technical pre-sales elements supporting marketing collateral.
- Provide pre-sale applications engineering support via phone, e-mail, and web to national resellers.
- Provide competitive evaluations to national resellers when appropriate.
- Performs miscellaneous duties as assigned.
QUALIFICATIONS
- Bachelor’s degree in business management, operations management, marketing, mechanical engineering, computer science, or other degree (or equivalent combination of education and experience).
- 2 - 4 years of experience in a sales support or manufacturing support role; a technical support role a custom design support role, or inside sales support role.
- Working knowledge of IT server cabinet sales application or datacenter rack infrastructure OR electronic circuits and electrical distribution systems OR working knowledge of networking and IT infrastructure
- Strong organizational skills with the ability to handle multiple tasks concurrently.
- Strong computer skills, including working knowledge of MS Office Suite.
- Highly detail-oriented with a critical degree of accuracy regarding problem-solving and analytical skills.
- Strong verbal and written communication skills. Strong presentation skills.
- Capability of effectively interacting with global personnel.
- Professional attitude towards customer relations.
Preferred Qualifications:
- 2-3 years of industry experience, Cabinet and Rack systems or datacenter infrastructure focus
- Familiarity with of IT server cabinet sales application or rack datacenter infrastructure
- Familiarity with UPS and power distribution products
- Familiarity with HVAC operation / principles
PHYSICAL & ENVIRONMENTAL DEMANDS
- Prolonged periods of sitting at a desk and working on a computer.
TIME TRAVEL REQUIRED
- (Up to 10%)
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
Skills Required
- Bachelor's degree in business management, operations management, marketing, mechanical engineering, computer science, or equivalent experience
- 2-4 years experience in sales support, manufacturing support, technical support, custom design support, or inside sales support
- Working knowledge of IT server cabinet sales application or datacenter rack infrastructure OR electronic circuits and electrical distribution systems OR networking and IT infrastructure
- Strong organizational skills with ability to handle multiple tasks concurrently
- Strong computer skills, including working knowledge of MS Office Suite
- Highly detail-oriented with accurate problem-solving and analytical skills
- Strong verbal and written communication and presentation skills
- Capability of effectively interacting with global personnel
- Professional attitude towards customer relations
- 2-3 years industry experience with cabinet and rack systems or datacenter infrastructure focus
- Familiarity with UPS and power distribution products
- Familiarity with HVAC operation and principles
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
