The Role
Provide field and application engineering support for downhole tools and MWD product lines: diagnose drilling dynamics, analyze performance data, deliver technical recommendations, lead investigations, train customers and staff, support product introductions, and collaborate with sales and reliability teams to improve tool performance and customer outcomes.
Summary Generated by Built In
Ensure the success of customers running NOV Downhole Tools products through technical engineering solutions.
ResponsibilitiesPrimary Responsibilities
- Provide technical support and expertise to clients and internal teams on drilling applications and technologies, including independent technical recommendations during drilling operations.
- Provide independent field operations support for drilling tools and MWD product lines.
- Engineer solutions to improve customer performance utilizing products from across the business’s portfolio.
- Collaborate with Sales to provide technical market intelligence, application trends and competitive performance feedback.
- Partner with regional Sales and Account Representatives to provide technical expertise throughout the customer lifecycle.
- Analyse drilling performance using operational data, KPIs and drilling analytics tools to identify optimization opportunities and improve customer outcomes.
- Determine the causes of drilling dynamics from drilling logs and data and apply this information to improve drilling tool performance through tool configuration or drilling system changes.
- Prepare and present customer presentations, performance summaries and run reports.
- Lead technical application investigations and provide operational analysis to support Reliability Engineering in root cause analysis and continuous product improvement.
- Conduct training sessions and workshops for both clients and internal staff on the use of drilling tool / MWD technologies and their applications.
- Manage the introduction of new products in the region coordinating between Product Line Engineering, Sales, and Reliability groups.
- Stay updated with the latest advancements in drilling technologies and industry best practices.
- Assist with the implementation of procedures, best practices following knowledge management processes.
- Promote the technical image of NOV in the local area through membership of industry groups.
- Act as the regional technical focal point for assigned product lines.
- Support regional business growth through application expertise.
- Assist in training and mentoring of new engineers.
- Other duties as reasonably assigned by the company.
Qualifications
- A 4-year bachelor’s degree in engineering or a related technical discipline.
- Minimum 5 years of relevant oilfield experience, including exposure to downhole tools.
- Strong technical knowledge of drilling processes, including torque & drag analysis and hydraulics.
- Demonstrated ability to work effectively with a diverse workforce and cross-functional departments.
- Excellent verbal and written communication skills.
- Strong planning and organizational abilities, with the capacity to manage workload independently and responsibly.
- Proven technical problem-solving skills.
- Proficiency in Microsoft Office and familiarity with data analytics tools such as Power BI and Spotfire.
- Willingness to travel within SEA
- Proficiency in English
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
About the TeamCorporate
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Skills Required
- Bachelor's degree in engineering or related technical discipline.
- Minimum 5 years of relevant oilfield experience, including exposure to downhole tools.
- Strong technical knowledge of drilling processes, including torque and drag analysis and hydraulics.
- Proven technical problem-solving skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to work effectively with diverse teams and cross-functional departments.
- Proficiency in Microsoft Office and familiarity with data analytics tools such as Power BI and Spotfire.
- Willingness to travel within Southeast Asia.
- Proficiency in English.
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The Company
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
