Application Development Senior Advisor - HIH - Evernorth

Position Overview

Are you looking for an opportunity to engineer & support modern application, Continuous Deployment/Continuous Integration, and embedded solutions(UI Development/Claim Engine processing/Backend development/AI Integrations) across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities?

We’re looking for a Software Engineering associate advisor who will be responsible for managing a production support engineering team while enriching an embedded solution Practice within Core Tech Engg & Solutions (CTES) to accelerate us on embedded solution(UI Development/Claim Engine processing/Backend development/AI Integrations) journey for claim platforms by reengineering current state legacy systems. The journey requires building foundational capabilities/patterns and enabling teams from a design, technical architecture and selecting cloud services wisely. This role requires proved technology excellence with strong hands-on digital experience. While this role needs an individual who can be a first responder and help resolving the issues that are raised in the production environment and take care of resolutions withing Cigna defined SLAs on each of the applications

Responsibilities

Being a production support software engineering associate advisor, we are looking for someone who can be in charge of below responsibilities.

· Owns technical health, stability, and performance of production systems across the portfolio.

· Maintains deep understanding of application architecture, code paths, integrations, and data flows.

· Ensures systems are operable, supportable, and resilient in high-availability environments.

· Acts as the technical authority for production behavior, defects, and fixes

· Leads technical triage and resolution of complex production issues, including P1/P2 incidents.

· Drives hands-on investigation for issues involving:

o Distributed systems

o APIs and integrations

o Cloud and platform dependencies

o Data and batch processing failures

· Owns Root Cause Analysis (RCA) and ensures permanent fixes are identified and implemented.

· Chairs or actively leads post-incident reviews / postmortems for high-severity incidents.

· Leads teams of software engineers and analysts providing L2/L3 production support.

· Ensures issues requiring code changes, configuration fixes, or data corrections are handled efficiently

· Partners with Development teams to:

· Review defect patterns

· Reduce repeat incidents

· Improve code quality and observability

· Owns production monitoring strategy using tools such as application logs, metrics, and alerts.

· Ensures proactive detection of issues through:

§ Log analysis

§ Performance monitoring

§ Trend and anomaly analysis

· Reviews production tickets daily and reports incident trends to senior leadership with actionable insights.

· Ensures production readiness for releases by:

· Assessing technical risk

· Reviewing backward compatibility and rollback strategies

· Validating monitoring and alerting coverage

· Partners with DevOps and Delivery teams during deployments and post-release monitoring.

· Ensures the support team understands impact of changes introduced into production.

· Identifies systemic weaknesses and drives engineering improvements to reduce operational risk.

· Uses incident data and trends to guide architectural and design improvements.

· Manages performance, growth, and career development of engineers in production support.

· Builds strong on-call and support engineering culture focused on ownership and accountability.

· Provides coaching during high-pressure production scenarios.

· Defines and tracks operational KPIs (incident trends, MTTR, repeat defects).

· Ensures alignment with enterprise ITSM, compliance, and audit standards.

Qualifications

Required Skills:

· Bachelor’s Degree in Information Technology or Computer Science or Engineering or related course work

· Should carry Subject matter expertise level of knowledge in US Healthcare & Commanding knowledge in the claim engine applications

· Should carry Subject matter expertise in Facets (Frontend & Backend) Application

· Have 11-13 or years of experience in production support project management (Strictly Handson)

· 8+ years or above experience in “facets” claim engine & related applications (Extensions, reports, ClaimXten, NetworX pricing)

· 8+ years of experience in .NET full stack programing, API and UI development.

· Experience working with Oracle/SQL Server/Sybase SQL & PLSQL programming. Should be an expert in performance optimization strategies

· Experience working in UI development using Angular & Node.Js

· Experience in using IDE like Visual Studio Code, VS Code Etc

· Experience in developing backends using NODE.JS

· Experience in developing Automation Applications using Python & PERL

· Experience with cloud-based platforms like AWS/Azure/Google cloud

· Knowledge of API tools like Postman, SoapUI, etc.

· Experience with LLM methods which can be integrated with UIs to generate recommendations based on standard operation procedures we fed to the system.

· Experience in business requirement analysis, test design, defect logging and tracking

· Experience in Git based source control tools like GitLab, GitHub, Bitbucket

· Experience working in Agile/Scrum environment along with tools like Jira, Rally, etc.

· Experience in Monitoring tools like Splunk, Dynatrace

· Experience in incident management using servicenow. Should be well versed with incident handling (M1/M2/M3/P1/P2/P3) & capable of running Operation command center call with multiple stake holders.

Required Experience & Education:

• Proven experience with design, development & support of large-scale enterprise application solutions.

• Proven leadership abilities in handling critical sensitive operations in production environment.

• College degree (Bachelor) in related technical/business areas or equivalent work experience.

• Expert level experience in managing production support team of size > 10 with multiple applications handled in the team

• More than 11 years of experience in Software engineering

• Hands on experience engineering/developing modern on-prem/public .Net, Vue.JS, Node.Js, Python, Perl. Exposure to AWS solutions/LLM models will be advantageous.

• Willing to learn, go above and beyond attitudes.

• Experience with modern and legacy development languages.

• Exceptional ability to think on strategic fix, automations wherever possible, AI infused solutions to fasten the existing approach.

• Flexibility to be available for any sudden issue that impacts system availability and making sure to lead the team until conclusions are planned & executed.

Desired Experience: 

• Exposure to Cloud technology like AWS/Azure

• Exposure & Flexibility to learn latest AI/ML technologies

• Proficiency with the applications built on mainframes (COBOL), IMS, DB2

About Evernorth Health Services