- Bachelor’s degree in a computer-related, business or health-related field, or equivalent experience and/or technical training.
- 3-5 years of computer related or technical experience sufficient to gain exposure to user technical and operational needs for on-line healthcare computer systems, or an equivalent combination of relevant education and/or experience.
- Customer service skills
- Windows Operating System
- Client/server operating system
- Microsoft Office Suite
- Database management software
- Daily system monitoring
- User support/training/workflow support
- Network support
- Modality support
- Management reporting/analyze trends
- Troubleshooting/problem solving
- DICOM/non-DICOM image transfer support
- Function as interface between health and imaging information systems; coordinate application modifications that apply to multiple systems.
- Analyze user computing needs and define functional specifications for software design and modifications to include interviewing users, observing current user environment, evaluating existing systems and applications, determining data input and output specifications and defining and documenting functional requirements for software design.
- Design, code, and maintain databases/applications to support customer/user needs
- Write test plans and coordinate user and internal testing; resolve and re-test identified errors and problems.
- Develop the implementation and installation plans for user department; and coordinate installation.
- Plan and teach user training sessions; make oral and written presentations to project teams and management.
- Write and update user documentation.
- Imaging depart liason with various other departments as needed
- Perform other related duties incidental to the work described herein
Skills Required
- Bachelor's degree in a computer-related, business or health-related field, or equivalent experience/technical training
- 3-5 years computer related or technical experience
- Customer service skills
- Windows Operating System
- Client/server operating system
- Microsoft Office Suite
- Database management software
- Daily system monitoring
- User support, training and workflow support
- Network support
- Modality support / imaging department liaison
- Management reporting and trend analysis
- Troubleshooting and problem solving
- DICOM and non-DICOM image transfer support
- Analyze user computing needs and define functional specifications
- Design, code, and maintain databases/applications
- Write test plans and coordinate user/internal testing
- Develop implementation and installation plans and coordinate installation
- Plan and conduct user training; create and update user documentation
What We Do
Halifax Health is a community healthcare leader serving residents and visitors in Volusia and Flagler counties, Florida, for over 95 years. It operates a system of hospitals and professional centers, including a tertiary hospital, community hospital, freestanding emergency departments, and specialized psychiatric and cancer treatment services. The organization is dedicated to providing exemplary, patient-centered medical, emotional, and spiritual care throughout East Central Florida.
