Application Analyst I – Collaboration & Productivity Tools Team

The Application Analyst I provides routine application support, resolves common issues, and assists with system enhancements. They collaborate with business stakeholders to gather requirements and help implement solutions that improve functionality and efficiency. This role works independently on well-defined tasks while continuing to develop technical and business expertise. The analyst ensures applications operate reliably and meet user needs.
This Application Analyst I position reports to the Director, Digital Consulting Services within IS Strategic Planning & Performance (SPP) and is part of the Collaboration & Productivity Tools (CPT) team. The analyst provides daily operational support, including ServiceNow queue management, troubleshooting, access requests, and user assistance. The analyst works closely with SPP Training Specialists, Project Managers, and other team members, as well as colleagues across Information Services (IS), to support business needs and deliver collaboration and productivity solutions. The role also assists with gathering requirements, documenting workflows, evaluating tool capabilities, and implementing solutions while independently completing well-defined assignments. Responsibilities include contributing to the configuration, testing, maintenance, and build-out of low-code/no-code solutions using tools such as Quickbase, Smartsheet, Microsoft Forms, and Power Apps, as well as supporting user acceptance testing (UAT), enhancements, and releases.
This position is funded through September 2028, with the potential for extension.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Application Lifecycle Management: Designs, develops, tests, implements, and maintains applications across the full lifecycle. Configures and maintains application modules. Manages enhancements through established change control processes.
• Business Analysis & Solution Design: Gathers business requirements and translates them into functional specifications and user stories. Reviews business processes and system requirements to deliver effective, reliable solutions.
• Testing & Quality Assurance: Develops and executes test plans to ensure system integrity. Supports defect resolution and validates fixes. Coordinates and supports User Acceptance Testing (UAT).
• Operational Support & Incident Management: Leads troubleshooting for moderately complex issues. Performs root-cause analysis and recommends corrective actions. Supports daily operations through system updates and reporting.
• Training, Documentation & Knowledge Management: Develops and maintains end-user training materials and documentation. Provides ongoing application support to end users.
• Collaboration & Vendor Partnership: Delivers high-quality, customer-focused support. Partners with vendors and internal technical teams. Supports system releases and training efforts.

 

Knowledge, Skills and Abilities

•  Experience supporting, developing, or operating software applications.
• Experience with troubleshooting, documentation, customer service, and ticketing tools.
• Basic application configuration skills and workflow understanding.
• Effective communication skills with technical and non-technical users.
• Proficiency with Microsoft 365 and common productivity tools.
• Basic understanding of SDLC and ITIL concepts .
• Ability to balance multiple tasks and project activities while meeting deadlines.
• Familiarity with at least one application domain (e.g. EHR, ERP, CRM, HRIS).
• Basic awareness of change and release processes; familiar with integration concepts and system logs.

 

Minimum Job Qualifications

•  High School/GED/Diploma required.
• Bachelor's degree in Computer Science, Information systems or a related field preferred.
• 2 years of Information Technology experience required
• Experience supporting software applications in a healthcare environment preferred.

License/Certification/Registration Required:

• None

Supervisory Responsibilities:

• None

Patient Contact: 

• None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$73,900.00 - $82,400.00