Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. We are a business process and service company.
Why Conduent:
You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.
You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued.
As the Senior eDiscovery support analyst, you will be responsible for supporting CLCA’s eDiscovery hosting platforms Relativity and RelOne. Your responsibility is to provide the best customer experience for users, both internal and external. You will play an important role in designing, implementing, deploying and supporting those platforms. You will work closely with various teams such as Client Services, Data Management, Development, and Infrastructure. Also work closely with vendors in supporting our platforms.
We need someone who can:
- Support large enterprise customer with a very demanding SLA that spans across multiple time zones, countries etc.
- Coordinate and communicate effectively with all parties, both external and internal.
- Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Linux Server, AD, MFA, and SQL Servers.
- Pick up new eDiscovery technology to provide the best support for our customers.
- Drive and collaborate with other teams to get things done.
Basic Qualifications for Consideration:
- Bachelor’s Degree or equivalent working experience
- Relativity server 5-7 years of overall support experience required. Minimum 2021 version.
- RelOne 3-5 years of support experience required.
- eDiscovery industry experience.
- Good understanding of general technologies such as Windows Desktop, Windows Server, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
- Excellent communication skills and writing skills. Can create any necessary documentation for users.
- Must be able to work independently and as a team player.
- Be proactive and don’t wait to be told to do things.
Preferred Qualifications for Consideration:
- Supported eDiscovery platforms from both the frontend and backend.
- Experience in ServiceNow.
- Knowledge of network infrastructure
- Knowledge of Windows infrastructure such as AD, GPO etc.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Bachelor's degree or equivalent experience
- 5-7 years overall Relativity server support experience (minimum 2021 version)
- 3-5 years RelOne support experience
- eDiscovery industry experience
- Experience troubleshooting Citrix and VDI environments
- Experience with Windows Desktop and Windows Server administration
- Experience with Linux server administration
- Experience with Active Directory and Group Policy (GPO)
- Experience with MFA (Multi-Factor Authentication)
- Experience with SQL Server and databases
- Familiarity with networking and web technologies
- Familiarity with cloud (Azure)
- Excellent written and verbal communication skills; documentation ability
- Ability to work independently and collaboratively as part of a team
- Proactive approach to work
- Experience supporting eDiscovery platforms front-end and back-end
- Experience with ServiceNow
- Knowledge of network infrastructure
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
