App Dev & Support Engineer III

App Dev and Support Engineer will oversee daily QA operations to ensure products and processes meet established standards. This role leads a team of inspectors or analysts, coordinates testing procedures, reviews documentation, and drives continuous improvement initiatives. The supervisor monitors compliance with regulatory requirements, identifies quality issues, and collaborates with cross‑functional teams to implement corrective and preventive actions. Strong leadership, attention to detail, and problem‑solving skills are essential.

Overview

The App Dev and Support Engineer is responsible for managing the quality control and assurance activities within a department or production environment. They ensure that all products, services, and processes adhere to internal quality standards and external regulatory requirements.

Key Responsibilities

• Lead, train, and evaluate QA staff to maintain high performance and accuracy.
• Develop and enforce quality procedures, inspection criteria, and test protocols.
• Conduct audits, analyze data, and prepare quality reports for management.
• Investigate nonconformities and oversee corrective and preventive action plans.
• Collaborate with production, engineering, and management teams to resolve quality issues.
• Support continuous improvement initiatives to enhance product quality and operational efficiency.

• Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.

• Monitor daily payment‑processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.

• Lead root‑cause analysis for quality failures and oversee corrective and preventive action plans.

• Maintain QA documentation, scoring guidelines, and standard operating procedures.

• Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.

Skills & Qualifications

· Experience in payment processing, financial services, fintech, or related operational environments.

· Prior supervisory or team‑lead experience in quality assurance or operations.

· Strong understanding of payment workflows, transaction lifecycles, and compliance requirements.

· Excellent communication, coaching, and leadership skills.

· High attention to detail with strong analytical and problem‑solving abilities.

· Familiarity with QA tools, case‑management systems, and reporting platforms.

· Ability to work in a fast‑paced, regulated environment with a focus on accuracy and risk mitigation.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.