We are looking for a highly skilled ServiceNow Developer with 2+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules—including ITSM, CSM, FSM, and EAM—while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.
Job Responsibilities:
Platform Design & Development
Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
Create and manage advanced workflows, forms, business rules, and UI policies.
Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
Integration & Automation
Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.
Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts
IAM & RBAC Implementation
Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.
Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).
Platform Administration & Support
Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.
Collaboration & Leadership
Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.
Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.
Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.
Agile Delivery & Collaboration
Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.
Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.
Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- 2+ years of experience as a ServiceNow Developer
- Experience with ITSM, CSM, FSM, and EAM
- Familiarity with third-party integrations using REST/SOAP APIs
- Knowledge of IAM and RBAC policies
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
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