Role Description:
The Application Subject Matter Expert II provides hands-on functional and technical expertise for Commercial IT business applications in a live production environment. This role focuses on production support, impact analysis, supplier deliverable validation, and audit support. The SME II acts as a liaison between business and IT, ensuring application changes meet business requirements, production standards, and compliance expectations while minimizing risk to ongoing operations. Provides audit support for Commercial IT applications, including evidence preparation, control validation, and responses to audit inquiries. Available for occasional on-call support during onshore business hours to support production incidents and critical issues.
RequirementsSkills and Capabilites
Other Critical Skills
Application & Production Support Expertise - Intermediate
Business Process & Commercial Insurance Domain Understanding - Intermediate
Analytical Thinking & Impact Analysis - Intermediate
Communication & Collaboration - Advanced
Audit & Compliance Awareness - Intermediate
Operational Readiness & Support Commitment - Intermediate
Software / Tool Skills
Commercial insurance applications (Pega, Mainframe, and/or Guidewire preferred) - Entry Level (1-3 Years)
Production support and incident management tools (Dynatrace experience preferred) - Intermediate (4-6 Years)
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Skills Required
- Application & Production Support Expertise
- Business Process & Commercial Insurance Domain Understanding
- Analytical Thinking & Impact Analysis
- Communication & Collaboration (advanced)
- Audit & Compliance Awareness
- Operational Readiness & Support Commitment
- Experience with commercial insurance applications (1-3 years)
- Experience with production support and incident management tools (4-6 years)
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
